BM
Bhekumuzi M

1 reviews | Active since Dec 2021

02 Apr 2024, 07:21

Inconvenience

Kindly note that we have received your payment, unfortunately we are unable to process your transaction at the moment since your municipality is currently unavailable to Prepaid24.

Rest assured that your transaction has been recorded and your funds are safe with us.

Our technical team is busy working on resolving the issue, however we do not have an estimated time as to when this matter will be resolved.

However, as soon as it is resolved we will proceed accordingly with your transaction.

We do apologize for the inconvenience caused.

this is *******, how can municipality be unavailable

0
Replies (1)
Prepaid24
Prepaid24's reply02 Apr 2024, 15:47
Official
Good day  Bhekumuzi, 

We tried calling you but reached your voicemail. 

Kindly note that when we state that your municipality is unavailable, it means that the municipality unable to generate tokens that we provide to you. 

Your transaction was processed successfully and tokens were sent to you via email. 

Should you need any further clarification you can contact us again.

Have a great week further!

Kind Regards,Prepaid24 Management

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