AG
Anita G
1 reviews | Active since Jul 2023
10 Jul 2023, 10:35
Improvement
Why is there is no other provider that I can use! Their advice over Livechat caused a delay in buying electricity. You need to improve.
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Prepaid24's replyOfficial
10 Jul 2023, 15:53Good afternoon Henk,
As discussed we apologize for the miscommunication, which resulted in your arrears being paid twice.
We will refund you the amount that we still have not processed tomorrow.
Please do keep in mind that if you pay your arrears on our platform you will be able to purchase electricity immediately.
I hope this is in order.
Kind regards
Prepaid24 Team
As discussed we apologize for the miscommunication, which resulted in your arrears being paid twice.
We will refund you the amount that we still have not processed tomorrow.
Please do keep in mind that if you pay your arrears on our platform you will be able to purchase electricity immediately.
I hope this is in order.
Kind regards
Prepaid24 Team
Prepaid24's reply10 Jul 2023, 15:53
Official
Good afternoon Henk,
As discussed we apologize for the miscommunication, which resulted in your arrears being paid twice.
We will refund you the amount that we still have not processed tomorrow.
Please do keep in mind that if you pay your arrears on our platform you will be able to purchase electricity immediately.
I hope this is in order.
Kind regards
Prepaid24 Team
As discussed we apologize for the miscommunication, which resulted in your arrears being paid twice.
We will refund you the amount that we still have not processed tomorrow.
Please do keep in mind that if you pay your arrears on our platform you will be able to purchase electricity immediately.
I hope this is in order.
Kind regards
Prepaid24 Team