I want my money!

Item: Prepaid24
Rating: 1
Author: Ntombizodwa M

Not happy at all, bought electricity worth R150 and I paid R159, and I still haven’t received my electricity token. It’s been more than 20 minutes of waiting. Bad bad customer service no one is helping me! I want my money!

Helpful (0)

Replies (1)

Prepaid24's replyOfficial

13 May 2024, 08:27

Good day Ntombizodwa,

We tried calling you but reached your voicemail.

Please accept our sincerest apology for the delay in your token. Your provider was offline, and this affects the issuing of all electricity tokens.

Once your provider was back online, we processed your transaction and you received your token successfully.

We appreciate your patience and apologise for any inconvenience.

Have a lovely day further.

Yours Sincerely,
The Prepaid24 Team

Prepaid24's reply13 May 2024, 08:27

Official