JT
Jamila T
1 reviews | Active since Mar 2024
18 Mar 2024, 18:38
Horrible service
What a horrible service provider!!! This morning at 7am I made an immediate payment and I’m still waiting for my token. They asked for proof of payment and they haven’t done anything about it. They said they would escalate the matter but nothing has been done. The same thing happened to me almost a month ago and the payment was not immediate, they sent my token shortly after I made an enquiry! The most inconsistent service ever!!!!!
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Prepaid24's replyOfficial
19 Mar 2024, 08:18Good day Jamila,
Thank you for taking our call.
As discussed, we advised you to contact your bank as this payment is still not reflecting in our bank account and it could be that this payment will reverse.
We confirmed with you that we are experiencing no problems with our FNB bank account as we received other immediate payments which has processed successfully.
Unfortunately, we are unable to process your payment based on the document you sent us. This is due to your PDF proof of payment stating that you have made an immediate payment yet your funds are not reflecting in our account since the payment date.
Have a wonderful day further!
Yours Sincerely, The Prepaid24 Team
Thank you for taking our call.
As discussed, we advised you to contact your bank as this payment is still not reflecting in our bank account and it could be that this payment will reverse.
We confirmed with you that we are experiencing no problems with our FNB bank account as we received other immediate payments which has processed successfully.
Unfortunately, we are unable to process your payment based on the document you sent us. This is due to your PDF proof of payment stating that you have made an immediate payment yet your funds are not reflecting in our account since the payment date.
Have a wonderful day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24's reply19 Mar 2024, 08:18
Official
Good day Jamila,
Thank you for taking our call.
As discussed, we advised you to contact your bank as this payment is still not reflecting in our bank account and it could be that this payment will reverse.
We confirmed with you that we are experiencing no problems with our FNB bank account as we received other immediate payments which has processed successfully.
Unfortunately, we are unable to process your payment based on the document you sent us. This is due to your PDF proof of payment stating that you have made an immediate payment yet your funds are not reflecting in our account since the payment date.
Have a wonderful day further!
Yours Sincerely, The Prepaid24 Team
Thank you for taking our call.
As discussed, we advised you to contact your bank as this payment is still not reflecting in our bank account and it could be that this payment will reverse.
We confirmed with you that we are experiencing no problems with our FNB bank account as we received other immediate payments which has processed successfully.
Unfortunately, we are unable to process your payment based on the document you sent us. This is due to your PDF proof of payment stating that you have made an immediate payment yet your funds are not reflecting in our account since the payment date.
Have a wonderful day further!
Yours Sincerely, The Prepaid24 Team