CS
Chantel S
1 reviews | Active since Nov 2022
20 Mar 2024, 13:20
Hidden costs
Bought electricity and nothing showed of a monthly amount being taken. Didn't even get enough units to last the afternoon
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Replies (1)
Prepaid24's replyOfficial
20 Mar 2024, 16:14Good afternoon Chantel,
We tried to call you but to no avail.
Kindly note that when you signed up as a new client on our website and you select your municipality we will send you an email to inform you about the R30 service fee that you will have to pay for the transactions you made in the previous month.
You are welcome to have a look at our Terms and Conditions as this will also be stated in there.
Should you need any further clarification you can contact us again.
Have a great week further!
Kind Regards,Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
We tried to call you but to no avail.
Kindly note that when you signed up as a new client on our website and you select your municipality we will send you an email to inform you about the R30 service fee that you will have to pay for the transactions you made in the previous month.
You are welcome to have a look at our Terms and Conditions as this will also be stated in there.
Should you need any further clarification you can contact us again.
Have a great week further!
Kind Regards,Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply20 Mar 2024, 16:14
Official
Good afternoon Chantel,
We tried to call you but to no avail.
Kindly note that when you signed up as a new client on our website and you select your municipality we will send you an email to inform you about the R30 service fee that you will have to pay for the transactions you made in the previous month.
You are welcome to have a look at our Terms and Conditions as this will also be stated in there.
Should you need any further clarification you can contact us again.
Have a great week further!
Kind Regards,Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
We tried to call you but to no avail.
Kindly note that when you signed up as a new client on our website and you select your municipality we will send you an email to inform you about the R30 service fee that you will have to pay for the transactions you made in the previous month.
You are welcome to have a look at our Terms and Conditions as this will also be stated in there.
Should you need any further clarification you can contact us again.
Have a great week further!
Kind Regards,Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”