Helpful Veronique

Good day. I was at my wits end with regards to our electricity tokens. I was assisted by the friendly Veronique. I was nervous because I was sure we did eveything correctly and I didn`t want to show my ignorance. She greeted me kindly and didn`t seem to want to rush and get over and done with me. I felt like she was gentle, if she rolled her eyes, I would not know. I realised that we had received(sms with tokens came from our accountant)2 of the token numbers twice and one was missing. I was able to give her information which i guessed at but Veronique was able to send the tokens once again. Eureka, I found the missing one and the day was saved. By the way, for the first time ever, we had not received the token email but Veronique was able to resend them all. My second time using live chat and it was not only painless but i really appreciated her assistance. In life we are quick to post the bad and I for one am proud that I can be counted amongst the privileged to receive good customer experience.