NS
Nelia S

1 reviews | Active since Sept 2013

29 Jan 2019, 22:10

Help with getting history tokens form Prepaid24

I needed tokens of all the electricity bought from 2016 up to now since I have a serious problem with my Tswhane prepaid meter. Nigel of PrePaid 24 did everything he could to provide me with the information. It was quite a challenge since we had 3 different prepaid meters in one year, but he did it by sending me an Excel spreadsheet with all the information.

Now I can also proof to Tshwane that with a solar geiser and a gass stove we only used for 2 years between 9 and 11 kWh units. The new meter suddenly say that we are using 25 kWh per day and we are only 2 people in the house.

Nigel you are a star and deserves the 5 stars for excellent and professional service.

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Replies (1)
Prepaid24
Prepaid24's reply29 Jan 2019, 22:33
Official
Good Evening Nelia, thank you so much for sharing your positive experience!

I will pass on your message to Nigel and the rest of the Prepaid24 team.

Have a wonderful week ahead!

Regards
Prepaid24 Management