DF
Devin F

1 reviews | Active since Oct 2015

12 Oct 2015, 10:19

Great, efficient service!

I signed up to Prepaid24 to purchase prepaid electricity online on 9 October 2015. The signup process was quick and easy, and I made my first purchase. The transaction was delayed, however, and I contacted support for assistance. Within 10 minutes I had a clear, courteous response from Vivienne, the problem was summarily resolved and I received my electricity token. I am grateful for the efficient, effective, and pleasant assistance I received. This is what great service looks like! Thank you Prepaid24, and well done!

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Replies (1)
Prepaid24
Prepaid24's reply12 Oct 2015, 13:07
Official
Hello dev.infinity,

Good day Devin

It is so nice to receive a compliment like yours to start off the week. Thank you so much. We greatly appreciate it and will be sure to pass it on to Vivienne and the rest of our online support team.

Dealing with network providers, internet providers and municipalities, there are bound to be times when we experience challenges. But be 100% assured, that we take responsibility for getting your transaction processed and your token sent to you as a matter of priority.

If you experience any challenges in the future, please do not hesitate to contact our live online support again. Our consultants are standing by to assist you in any way possible

Once again, thank you for your kind words. They surely inspire and motivate us to keep working on impacting the lives of other people we come into contact with.

Have a wonderful week!
Prepaid4 Management