Great customer service

<p>The prepaid24 online chat works brilliantly. I had a couple of interactions both of which were quick, friendly and efficient. They helped track down a problem I had with City Power (they registered the wrong prepaid meter on my account), and then the pp24 team helped reprocess the payment quickly without me need to do anything. The only trouble I had was with the website which I didnt find easy to use, I had to work out how to load money into the Smart Fund before being able to check out to a basket to make a payment - hence my 4 rating and not a 5.</p>