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sarah L

1 reviews | Active since Jul 2016

11 Jul 2016, 11:41

Great Customer problem solving

<p>Bought electricity online. For some reason or other my voucher codes were never sent. I contacted the call centre and was chatting to an assitant immediately using online chat. and my voucher codes were sent to me within minutes. super impressed wih the turn around time and ease of resolving hthis problem. Many thanks to Vivienne for the efficient customer support. </p>

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Replies (1)
Prepaid24
Prepaid24's reply12 Jul 2016, 08:28
Official

Morning Sarah

We are happy to hear that your problem was sorted out effectively, quickly and efficiently!

We understand that issues can take place and our online support team are always ready to handle what comes their way as its important that your experience with us makes a positive difference.

We will ensure that Vivienne is acknowledged and please contact us should you require anything in the future.

We hope to continue exceeding your expectations!

Prepaid24 - Management Team

Best regards,