JG
Jessica G
1 reviews | Active since Jul 2013
26 Apr 2022, 10:33
Google card invalid!
I bought a Google Play Card online from Prepaid24, I have bought before with no problem, this time though I cannot redeem my card, get an error. Prepaid24 referred me to Google, who rep****: "this card is not eligible for appeal" which means it is not a valid Google card! Was I deliberately ****med by Prepsid24? They have apparently referred this to their Technical Department, been going on for days, with no joy!
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Replies (2)JG
Jessica G's updateReviewer Update
26 Apr 2022, 11:28Afte emails back and forth, Prepaid24 replaced my Google play card, thank you to Sharia who sorted this out for me.
JG
Jessica G's update26 Apr 2022, 11:28
Reviewer Update
Afte emails back and forth, Prepaid24 replaced my Google play card, thank you to Sharia who sorted this out for me.
Prepaid24's replyOfficial
26 Apr 2022, 12:05Good morning Jessica,
Thank you for taking our call.
Kindly note that as discussed telephonically,Prepaid24 is just a 3rd party vendor and we get the voucher directly from them.
We however escalated the matter to Google Play directly, we do apologize for any inconvenience caused.
Have a wonderful day.
Thank you for taking our call.
Kindly note that as discussed telephonically,Prepaid24 is just a 3rd party vendor and we get the voucher directly from them.
We however escalated the matter to Google Play directly, we do apologize for any inconvenience caused.
Have a wonderful day.
Best regards,
Prepaid24's reply26 Apr 2022, 12:05
Official
Good morning Jessica,
Thank you for taking our call.
Kindly note that as discussed telephonically,Prepaid24 is just a 3rd party vendor and we get the voucher directly from them.
We however escalated the matter to Google Play directly, we do apologize for any inconvenience caused.
Have a wonderful day.
Thank you for taking our call.
Kindly note that as discussed telephonically,Prepaid24 is just a 3rd party vendor and we get the voucher directly from them.
We however escalated the matter to Google Play directly, we do apologize for any inconvenience caused.
Have a wonderful day.
Best regards,