GW
Griffen W
1 reviews | Active since Sept 2020
14 Sept 2020, 10:42
Good customer service from Freddy at PrePaid24
I had a bit of trouble to buy electricity online for my mother. I was referred to see if I could do it via PrePaid24. After the initial questions completed, the site informed me that the meter was not linked. Then I saw the site has a live chat link. I connected with a gentleman called Freddy. He assisted me by even linking my mother's meter so that I can buy her electricity online. He even called me to confirm what the process is supposed to be but he went the extra mile to do the linking himself. Thank you, Freddy, because my day was made by your friendly and patient service!!!
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Prepaid24's replyOfficial
14 Sept 2020, 11:32Hello Griffen,
Thank you so much for your lovely compliment and welcome once again to Prepaid24!
We are so glad to hear about your experience and would like to invite you to contact us immediately, if ever you've not received your token within 15 min from making your payment.
At Prepaid24 we are privileged to have a whole team of dedicated support consultants who, like Freddy, are ready with friendly and prompt assistance from 7 a.m till 11 p.m each day of the year.
We hope that we will be able to continue to exceed your expectations and look forward to be of service to you for many more years to come!
Have a great week!
Prepaid24 Management
Prepaid24's reply14 Sept 2020, 11:32
Official
Hello Griffen,
Thank you so much for your lovely compliment and welcome once again to Prepaid24!
We are so glad to hear about your experience and would like to invite you to contact us immediately, if ever you've not received your token within 15 min from making your payment.
At Prepaid24 we are privileged to have a whole team of dedicated support consultants who, like Freddy, are ready with friendly and prompt assistance from 7 a.m till 11 p.m each day of the year.
We hope that we will be able to continue to exceed your expectations and look forward to be of service to you for many more years to come!
Have a great week!
Prepaid24 Management