AG
Andrew G

1 reviews | Active since Feb 2019

10 Feb 2019, 17:10

Excellent service from Christeline at PrePaid24

This is without doubt the premier site for prepaid transactions (electricity and airtime). I was presented with a choice of using either an eWallet (SmartFund) which I could top-up from any bank, or paying by EFT to one of their many bank accounts. I was surprised that I received my Electricity tokens immediately, even when paying by EFT (and not an immediate payment either). At one point I was unable to buy electricity from my SmartFund because I had not verified my account correctly. I contacted the 24-hour, 7-days a week chatline, and was assisted by Christeline who knew immediately how to help me. She guided me through the process of activating my SmartFund and then I realised I had forgotten my SmartFund PIN. Without having to log out she guided me through the process of resetting my SmartFund PIN. This required her to re-activate my SmartFund which she did in a matter of seconds. Thank you Christeline !

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Replies (1)
Prepaid24
Prepaid24's reply10 Feb 2019, 17:23
Official
Hello Andrew, 

Thank you so much for your lovely compliment and welcome once again to Prepaid24! 

We are so glad to hear about your experience and would like to invite you to contact us immediately, if ever you've not received your token within 15 min from making your payment. 

At Prepaid24 we are privileged to have a whole team of dedicated support consultants who, like Christeline, are ready with friendly and prompt assistance from 7 a.m till 11 p.m each day of the year. 

We hope that we will be able to continue to exceed your expectations and look forward to be of service to you for many more years to come! 

Have a great week! 

Prepaid24 Management