Electricity Token not working
The prepaid token that they sent me is not working and there is no way to get hold of them...I paid for electricity on Sunday. Got the token on Monday and the token is not working. I want my money back
Good day Mandi
Thank you for taking our call this morning.
As discussed, the token that you received on the 08/07/2018, was unfortunately not generated for your meter and there for would not work on your meter. This was caused by a technical error that was experienced at the time of your purchase, and we sincerely apologise for the inconvenience that this may have caused you.
I have had the correct token generated for you and sent that to you accordingly. Please also find below confirmation of your token :
Receipt Number: 2822
Name: JVZ PRETORIUS
Meter: PT1DT587
SGC: 000443
TI: 1
Tarrif: Single Prepaid equals 30
15.3 kWh at R1.7092
Days Since Last Purchase: 3
Service Charge 0.00
Cost Of Elect (excl) 26.09
----------
Sub Total: 26.09
VAT 3.91
----------
Total 30.00
----------
15.30 Units
----------
15.30 TOTAL Units
Token(s)
----------------------------------------
***42
8***
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*Queries* : Call Oudtshoorn @ ***
TerminalID: 93032
Regards,
Prepaid24.com – “EXCEEDING EXPECTATIONS”
Management Team
Good day Mandi
Thank you for taking our call this morning.
As discussed, the token that you received on the 08/07/2018, was unfortunately not generated for your meter and there for would not work on your meter. This was caused by a technical error that was experienced at the time of your purchase, and we sincerely apologise for the inconvenience that this may have caused you.
I have had the correct token generated for you and sent that to you accordingly. Please also find below confirmation of your token :
Receipt Number: 2822
Name: JVZ PRETORIUS
Meter: PT1DT587
SGC: 000443
TI: 1
Tarrif: Single Prepaid equals 30
15.3 kWh at R1.7092
Days Since Last Purchase: 3
Service Charge 0.00
Cost Of Elect (excl) 26.09
----------
Sub Total: 26.09
VAT 3.91
----------
Total 30.00
----------
15.30 Units
----------
15.30 TOTAL Units
Token(s)
----------------------------------------
***42
8***
----------------------------------------
*Queries* : Call Oudtshoorn @ ***
TerminalID: 93032
Regards,
Prepaid24.com – “EXCEEDING EXPECTATIONS”
Management Team