1 reviews | Active since Mar 2011
Don't use Prepaid24 always an excuse
I registered for Prepaid24 for the first time yesterday. When registering I said that I would be paying from an FNB account, to which they promised that they would be able to give me a token WITHIN 15 MINUTES. I thought it would be difficult but went ahead. I then paid for my prepaid electricity from FNB and waited. After 30 minutes I had still not received my token, so I contacted them. They don't have a telephone number, at least not one which is easily obtainable from their website and so I had to go into an online chat. Their \call"centre agent then said that it was because I paid from FNB to ABSA and that it would take 24 - 48 hours before I had my token (even though they had provided the details) and said I should pay into their FNB bank account. It was frustrating but needing electricity we paid another amount into their FNB account.<br> <br> 30 minutes later and still no token"
Good day Geoffrey,
Thank you for taking my call.
As explained to you, we encourage clients to pay from the bank they bank with to corresponding Prepaid24 bank. If this is not done, interbank clearing can cause delays of 24-48 hours. This deals with the first section of your complaint and we are very sorry that there is nothing we can do about interbank clearing.
As explained you then went ahead and paid from FNB to FNB and again experienced a delay. We have taken this issue up with FNB and their explanation to us is that they (FNB) randomly select certain transactions to delay, due to ***** prevention. We have come to learn that new clients or clients drastically changing their buying patterns are affected by this and may not receive their tokens within the promised 15 minutes. This being the case, not even a percentage of the total amount of transactions done through Prepaid24 is affected by this process, which Prepaid24 has no control over.
Be assured that 99% of transactions take 15 min or less.
Please view our HelloPeter wall as a testimony to our service & commitment to clients.
We can only trust to do better next time.
Blessings
BG-Prepaid24Management
Good day Geoffrey,
Thank you for taking my call.
As explained to you, we encourage clients to pay from the bank they bank with to corresponding Prepaid24 bank. If this is not done, interbank clearing can cause delays of 24-48 hours. This deals with the first section of your complaint and we are very sorry that there is nothing we can do about interbank clearing.
As explained you then went ahead and paid from FNB to FNB and again experienced a delay. We have taken this issue up with FNB and their explanation to us is that they (FNB) randomly select certain transactions to delay, due to ***** prevention. We have come to learn that new clients or clients drastically changing their buying patterns are affected by this and may not receive their tokens within the promised 15 minutes. This being the case, not even a percentage of the total amount of transactions done through Prepaid24 is affected by this process, which Prepaid24 has no control over.
Be assured that 99% of transactions take 15 min or less.
Please view our HelloPeter wall as a testimony to our service & commitment to clients.
We can only trust to do better next time.
Blessings
BG-Prepaid24Management