EV
Eugene V
1 reviews | Active since Sept 2014
27 May 2015, 19:11
DON'T use PREPAID24
Hi,<br> I have been battling for more than a day to get my electricity token after an eft to prepaid24.<br> I was on a chatline to them for 1 hour now. Sending proof from my bank, from screen dumps etc. but to no avail.<br> <br> They just have excuses.<br> <br> I battled just about every tine I did a transaction with them. They never receive my payment and every time after a long fight I get it.<br> <br> Do not use them. Get in your car and drive to Pick n Pay it isd much faster.<br> <br> Eugene de Villiers<br> ***<br>
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Prepaid24's replyOfficial
28 May 2015, 10:29Hello dvillier,
Thank you for taking my call.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
The reason for the delay was the funds did not reflect into our Standard Bank account when you made the payment.
Our support staff really did their utmost best to assist you with this challenge that was unfortunately caused by Standard Bank.
If you have a smartphone or tablet, you can now download the FREE Prepaid24 Mobile App, that will help you to be prepared for that unexpected electricity emergency! http://www.theprepaid24app.com/ Having an emergency token would have helped you last night.
We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations. It is our believe, that if you had an emergency token it could have assisted you in your situation.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely day
Prepaid24 Management
Thank you for taking my call.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
The reason for the delay was the funds did not reflect into our Standard Bank account when you made the payment.
Our support staff really did their utmost best to assist you with this challenge that was unfortunately caused by Standard Bank.
If you have a smartphone or tablet, you can now download the FREE Prepaid24 Mobile App, that will help you to be prepared for that unexpected electricity emergency! http://www.theprepaid24app.com/ Having an emergency token would have helped you last night.
We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations. It is our believe, that if you had an emergency token it could have assisted you in your situation.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely day
Prepaid24 Management
Prepaid24's reply28 May 2015, 10:29
Official
Hello dvillier,
Thank you for taking my call.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
The reason for the delay was the funds did not reflect into our Standard Bank account when you made the payment.
Our support staff really did their utmost best to assist you with this challenge that was unfortunately caused by Standard Bank.
If you have a smartphone or tablet, you can now download the FREE Prepaid24 Mobile App, that will help you to be prepared for that unexpected electricity emergency! http://www.theprepaid24app.com/ Having an emergency token would have helped you last night.
We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations. It is our believe, that if you had an emergency token it could have assisted you in your situation.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely day
Prepaid24 Management
Thank you for taking my call.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
The reason for the delay was the funds did not reflect into our Standard Bank account when you made the payment.
Our support staff really did their utmost best to assist you with this challenge that was unfortunately caused by Standard Bank.
If you have a smartphone or tablet, you can now download the FREE Prepaid24 Mobile App, that will help you to be prepared for that unexpected electricity emergency! http://www.theprepaid24app.com/ Having an emergency token would have helped you last night.
We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations. It is our believe, that if you had an emergency token it could have assisted you in your situation.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely day
Prepaid24 Management