JR
Jaylene R
1 reviews | Active since Aug 2025
29 Aug 2025, 06:15
DO NOT USE THEM
Do not use them!!! 😡🚨 My electricity went off at 5am and I tried to buy a token through Prepay24!!! I paid immediately and they told me I would get the token in 10 minutes!!! It’s been over 30 minutes and still NOTHING!!! My banking app isn’t working and I don’t want to use other websites. This is unacceptable when people rely on electricity at critical times. If you can’t deliver, don’t take people’s money. I will be posting about this on social media because businesses should not get away with lying to customers😡!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Prepaid24's replyOfficial
29 Aug 2025, 19:22Good day Jaylene,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced.
We understand how frustrating it can be not to receive your electricity tokens promptly.
Please note that while we strive to deliver tokens immediately after purchase, we are sometimes unable to process or generate tokens if the relevant municipality’s vending system is offline or temporarily unavailable.
Unfortunately, this is beyond our control, as we rely on live connectivity to your municipal system to issue valid tokens.
This has since been resolved and tokens have been sent to you.
We apologize for any inconvenience this may have caused.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced.
We understand how frustrating it can be not to receive your electricity tokens promptly.
Please note that while we strive to deliver tokens immediately after purchase, we are sometimes unable to process or generate tokens if the relevant municipality’s vending system is offline or temporarily unavailable.
Unfortunately, this is beyond our control, as we rely on live connectivity to your municipal system to issue valid tokens.
This has since been resolved and tokens have been sent to you.
We apologize for any inconvenience this may have caused.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Prepaid24's reply29 Aug 2025, 19:22
Official
Good day Jaylene,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced.
We understand how frustrating it can be not to receive your electricity tokens promptly.
Please note that while we strive to deliver tokens immediately after purchase, we are sometimes unable to process or generate tokens if the relevant municipality’s vending system is offline or temporarily unavailable.
Unfortunately, this is beyond our control, as we rely on live connectivity to your municipal system to issue valid tokens.
This has since been resolved and tokens have been sent to you.
We apologize for any inconvenience this may have caused.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced.
We understand how frustrating it can be not to receive your electricity tokens promptly.
Please note that while we strive to deliver tokens immediately after purchase, we are sometimes unable to process or generate tokens if the relevant municipality’s vending system is offline or temporarily unavailable.
Unfortunately, this is beyond our control, as we rely on live connectivity to your municipal system to issue valid tokens.
This has since been resolved and tokens have been sent to you.
We apologize for any inconvenience this may have caused.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta