Disappointed in Live Support
I'm really disappointed in prepaid24s live support because i get left for over 30 minutes without my problem being resolved. I topped up my smartfund account with R20 to which R19 was supposed to be loaded to my smartfund account as i received am email stating it has yet when i checked what my balance is it still said R484 instead of R503. I did contact live support to which I've been waiting for over 30 minutes for a response from Freddy with my problem still not being resolved. If this is the service from your live support than i would rather travel to the municipality personally and purchase my electricity there.
It's not the first time this has happened with my account not being recharged with the funds i load.
Good day Whitney
I tried calling you on *** with no success.
Kindly confirm a comfortable that we can call you back.
Awaiting your response.
Prepaid24
Management Team
Good day Whitney
I tried calling you on *** with no success.
Kindly confirm a comfortable that we can call you back.
Awaiting your response.
Prepaid24
Management Team
Good day Whitney
Thank you for taking my call.
As discussed we have managed to successfully load your Smartfund voucher facility.
Should you require any further assistance please do not hesitate to contact us.
Once again we do apologise for the trouble caused.
Have a lovely evening further
Prepaid24
Management Team
Good day Whitney
Thank you for taking my call.
As discussed we have managed to successfully load your Smartfund voucher facility.
Should you require any further assistance please do not hesitate to contact us.
Once again we do apologise for the trouble caused.
Have a lovely evening further
Prepaid24
Management Team