JP
Johan P
1 reviews | Active since Mar 2009
04 May 2015, 13:21
Did not receive Token for electricity payment
Contacted PREPAID's ONLINE LIVE HELP/CHAT room. Prepaid agent responded to and introduced himself within 1 minute. I gave details of situation and of payment made. Agent located my payment and sent token, loaded into meter and lights on. Entire matter resolved within 10mins.<br> Follow up investigation identified an error had been made by myself when capturing a re-occurring payment on my bank's web site (incorrect ref number) and not a Prepaid issue. GREAT SERVICE THANKS and sorry.
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Prepaid24's replyOfficial
05 May 2015, 08:21Hello jj2232,
Hello Johan,
We really would like our clients to feel reassured that once you have made your EFT, you should know that we will do everything in our power to get your sms and e-mail to you as a matter of urgency. That is why our 24/7 Online Support personnel regard each client query as a priority with quick response and friendly professional assistance - any time of day or night. We are very glad to hear about your experience and appreciate that you took the time to share your feedback here on HelloPeter.com.
We hope that we will be able to continue to exceed your expectations and look forward to be of service to you for many more years to come!
Best wishes
Prepaid24 Management
Hello Johan,
We really would like our clients to feel reassured that once you have made your EFT, you should know that we will do everything in our power to get your sms and e-mail to you as a matter of urgency. That is why our 24/7 Online Support personnel regard each client query as a priority with quick response and friendly professional assistance - any time of day or night. We are very glad to hear about your experience and appreciate that you took the time to share your feedback here on HelloPeter.com.
We hope that we will be able to continue to exceed your expectations and look forward to be of service to you for many more years to come!
Best wishes
Prepaid24 Management
Prepaid24's reply05 May 2015, 08:21
Official
Hello jj2232,
Hello Johan,
We really would like our clients to feel reassured that once you have made your EFT, you should know that we will do everything in our power to get your sms and e-mail to you as a matter of urgency. That is why our 24/7 Online Support personnel regard each client query as a priority with quick response and friendly professional assistance - any time of day or night. We are very glad to hear about your experience and appreciate that you took the time to share your feedback here on HelloPeter.com.
We hope that we will be able to continue to exceed your expectations and look forward to be of service to you for many more years to come!
Best wishes
Prepaid24 Management
Hello Johan,
We really would like our clients to feel reassured that once you have made your EFT, you should know that we will do everything in our power to get your sms and e-mail to you as a matter of urgency. That is why our 24/7 Online Support personnel regard each client query as a priority with quick response and friendly professional assistance - any time of day or night. We are very glad to hear about your experience and appreciate that you took the time to share your feedback here on HelloPeter.com.
We hope that we will be able to continue to exceed your expectations and look forward to be of service to you for many more years to come!
Best wishes
Prepaid24 Management