CR
Caroline R
1 reviews | Active since Feb 2015
20 Feb 2015, 12:45
Did not receive token
I bought electricity about 4hours ago on Standard bank internet banking and still did not received my token. I need my electricity, please help
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Prepaid24's replyOfficial
20 Feb 2015, 14:57Hello carolinerudman,
Thank you for taking my call and explaining your frustration.
The reason for the delay was the funds did not reflect into our Standard Bank account when you made the payment. We have asked our Standard Bank Business Manager to contact you to confirm this. This is a known Standard Bank issue.
In future should you not receive your token via sms or e-mail within 15 minutes, please contact us on our Online Support or through our Support pages that are accessible through our website. Our client support service is available 24 hours a day, 7 days a week including weekends and public holidays.
If you have a smartphone or tablet, you can now download the FREE Prepaid24 Mobile App, that will help you to be prepared for that unexpected electricity emergency! http://www.theprepaid24app.com/ We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations.
We apologise for the negative experience you had with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely weekend
Christiaan
Prepaid24 Management
Thank you for taking my call and explaining your frustration.
The reason for the delay was the funds did not reflect into our Standard Bank account when you made the payment. We have asked our Standard Bank Business Manager to contact you to confirm this. This is a known Standard Bank issue.
In future should you not receive your token via sms or e-mail within 15 minutes, please contact us on our Online Support or through our Support pages that are accessible through our website. Our client support service is available 24 hours a day, 7 days a week including weekends and public holidays.
If you have a smartphone or tablet, you can now download the FREE Prepaid24 Mobile App, that will help you to be prepared for that unexpected electricity emergency! http://www.theprepaid24app.com/ We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations.
We apologise for the negative experience you had with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely weekend
Christiaan
Prepaid24 Management
Prepaid24's reply20 Feb 2015, 14:57
Official
Hello carolinerudman,
Thank you for taking my call and explaining your frustration.
The reason for the delay was the funds did not reflect into our Standard Bank account when you made the payment. We have asked our Standard Bank Business Manager to contact you to confirm this. This is a known Standard Bank issue.
In future should you not receive your token via sms or e-mail within 15 minutes, please contact us on our Online Support or through our Support pages that are accessible through our website. Our client support service is available 24 hours a day, 7 days a week including weekends and public holidays.
If you have a smartphone or tablet, you can now download the FREE Prepaid24 Mobile App, that will help you to be prepared for that unexpected electricity emergency! http://www.theprepaid24app.com/ We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations.
We apologise for the negative experience you had with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely weekend
Christiaan
Prepaid24 Management
Thank you for taking my call and explaining your frustration.
The reason for the delay was the funds did not reflect into our Standard Bank account when you made the payment. We have asked our Standard Bank Business Manager to contact you to confirm this. This is a known Standard Bank issue.
In future should you not receive your token via sms or e-mail within 15 minutes, please contact us on our Online Support or through our Support pages that are accessible through our website. Our client support service is available 24 hours a day, 7 days a week including weekends and public holidays.
If you have a smartphone or tablet, you can now download the FREE Prepaid24 Mobile App, that will help you to be prepared for that unexpected electricity emergency! http://www.theprepaid24app.com/ We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations.
We apologise for the negative experience you had with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely weekend
Christiaan
Prepaid24 Management