pS
palesa S
1 reviews | Active since Nov 2017
08 Jan 2026, 16:16
Customer service is bad. Very slow. I had to wait for an hour for them to finally assist me.
Paid my Showmax via prepaid. Usually you receive an email with your voucher to activate your Showmax. For two months I have been struggling to receive my voucher after paying. I used their WhatsApp to notify them of the issue. It took them 1hour to give me the voucher and it was so frustrating because I had to remind them that im still online.
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Replies (1)
Prepaid24's replyOfficial
13 Jan 2026, 11:19Good day Palesa,
Thank you for sharing your feedback.
We sincerely apologize for the delay and frustration you experienced in receiving your Showmax voucher. This is not the level of service we aim to provide, and we understand how inconvenient this must have been.
Thank you for sharing your feedback.
We sincerely apologize for the delay and frustration you experienced in receiving your Showmax voucher. This is not the level of service we aim to provide, and we understand how inconvenient this must have been.
We appreciate you bringing this to our attention, and we are reviewing our processes to ensure such delays are minimized in the future. Your experience helps us improve, and we are committed to providing a smoother, more efficient service going forward.
Thank you for your patience and for giving us the opportunity to assist you.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Prepaid24's reply13 Jan 2026, 11:19
Official
Good day Palesa,
Thank you for sharing your feedback.
We sincerely apologize for the delay and frustration you experienced in receiving your Showmax voucher. This is not the level of service we aim to provide, and we understand how inconvenient this must have been.
Thank you for sharing your feedback.
We sincerely apologize for the delay and frustration you experienced in receiving your Showmax voucher. This is not the level of service we aim to provide, and we understand how inconvenient this must have been.
We appreciate you bringing this to our attention, and we are reviewing our processes to ensure such delays are minimized in the future. Your experience helps us improve, and we are committed to providing a smoother, more efficient service going forward.
Thank you for your patience and for giving us the opportunity to assist you.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel