Customer Service at it's best!

I opened a prepaid account with Prepaid24 in order to purchase electricity vouchers with ease. Somehow, somewhere in the lengthy and meticulous registration process that they have, something went wrong and I could not proceed neither could I get the payment which I had made via EFT to be allocated to an electricity voucher. I initiated an online chat with Melody and she tried her best to sort it out online but she ended up having to call me in order to sort out my problem. She was meticulous, courteous and highly knowledgeable and solved my problem in an instant. She even went out of her way and took another two minutes of her time to explain to me how the process works and how I should go about making my next purchase - all without me asking her for it! This is how Customer Service or Support should be! at it's best! Melody, I wouldn't be surprised if you get "head hunted"! Well done and keep the people impressed!