PG
Pieter G
1 reviews | Active since Aug 2024
01 Aug 2024, 14:16
Could not care, not my problem
I have made 3 payments for electricity tokens/units on the 31st of July. Have received tokens for 2 payments and the 3rd one not received and was delayed according to them for security reasons. When payment eventually confirmed after a process of 3 hours the next day, I spoke to Deano a shift controller explaining that I need a token/units for payment done on the 31st as I have a budget for my electricity and if processed in the new month that it will deduct first their fees first before receiving any units. With only "I will see what I can do" the transaction was immediately processed with no token/units and therefor will be paying now additional R2000 which was not budgeted for.
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Prepaid24's replyOfficial
01 Aug 2024, 15:56Hi Pieter
Thank you for your comment. Unfortunately our system cant back track previous day's purchase, all purchases made yesterday needs to be processed and actioned yesterday in order for the tariff / token to reflect accordingly.
Your 3rd payment was delayed due to security reasons and once you contacted us this morning the payment was verified and was ready to be processed, however you mentioned that it cant be processed on the 1st due to the arrears - we did process a R10 test token to your meter and we can confirm the full R10 went to arrears.
Unfortunately the only alternative is to either process the R1000 or to refund you the R1000. We would love to phone the service provider of your municipality on your behalf to see if something can be done, however they require the direct tenant / landlord to contact them instead due to security reasons on their end with questions asked.
Please confirm if we can give you a call so we can explain a little better.
Kind regards
Robyn
Thank you for your comment. Unfortunately our system cant back track previous day's purchase, all purchases made yesterday needs to be processed and actioned yesterday in order for the tariff / token to reflect accordingly.
Your 3rd payment was delayed due to security reasons and once you contacted us this morning the payment was verified and was ready to be processed, however you mentioned that it cant be processed on the 1st due to the arrears - we did process a R10 test token to your meter and we can confirm the full R10 went to arrears.
Unfortunately the only alternative is to either process the R1000 or to refund you the R1000. We would love to phone the service provider of your municipality on your behalf to see if something can be done, however they require the direct tenant / landlord to contact them instead due to security reasons on their end with questions asked.
Please confirm if we can give you a call so we can explain a little better.
Kind regards
Robyn
Prepaid24's reply01 Aug 2024, 15:56
Official
Hi Pieter
Thank you for your comment. Unfortunately our system cant back track previous day's purchase, all purchases made yesterday needs to be processed and actioned yesterday in order for the tariff / token to reflect accordingly.
Your 3rd payment was delayed due to security reasons and once you contacted us this morning the payment was verified and was ready to be processed, however you mentioned that it cant be processed on the 1st due to the arrears - we did process a R10 test token to your meter and we can confirm the full R10 went to arrears.
Unfortunately the only alternative is to either process the R1000 or to refund you the R1000. We would love to phone the service provider of your municipality on your behalf to see if something can be done, however they require the direct tenant / landlord to contact them instead due to security reasons on their end with questions asked.
Please confirm if we can give you a call so we can explain a little better.
Kind regards
Robyn
Thank you for your comment. Unfortunately our system cant back track previous day's purchase, all purchases made yesterday needs to be processed and actioned yesterday in order for the tariff / token to reflect accordingly.
Your 3rd payment was delayed due to security reasons and once you contacted us this morning the payment was verified and was ready to be processed, however you mentioned that it cant be processed on the 1st due to the arrears - we did process a R10 test token to your meter and we can confirm the full R10 went to arrears.
Unfortunately the only alternative is to either process the R1000 or to refund you the R1000. We would love to phone the service provider of your municipality on your behalf to see if something can be done, however they require the direct tenant / landlord to contact them instead due to security reasons on their end with questions asked.
Please confirm if we can give you a call so we can explain a little better.
Kind regards
Robyn