JD
Jan D
1 reviews | Active since Jun 2016
04 Feb 2021, 14:31
Complaint about refund due to me
I should not even give them one star as I paid R300.00 into their account in error and have waited for more than a week now for ANY reply to my numerous emails and NO REFUND YET!!!
Helpful (0)
Replies (2)0
Replies (2)JD
Jan D's updateReviewer Update
04 Feb 2021, 14:59I would like to thank Prepaid24 for phoning me and sorting out the refund due to me. All is now in order and they were very helpful indeed.
JD
Jan D's update04 Feb 2021, 14:59
Reviewer Update
I would like to thank Prepaid24 for phoning me and sorting out the refund due to me. All is now in order and they were very helpful indeed.
Prepaid24's replyOfficial
05 Feb 2021, 09:03Good day Jan
Thank you for taking my call earlier.
As per discussion, there was a miscommunication between you and Prepaid24 due to an email change and for that reason you did not receive any of our mails as it was sent to your old email address.
You also confirmed that you have sent emails to us but to the wrong address. In the meantime I have changed you email address have sent you Refund options as you have indicated that your meter has changed and can only purchase electricity from your Body Corporate.
Please do not hesitate to contact Prepaid24 again, should you have any other inquiry.
Kind Regards
Danél
Prepaid24 Management
Thank you for taking my call earlier.
As per discussion, there was a miscommunication between you and Prepaid24 due to an email change and for that reason you did not receive any of our mails as it was sent to your old email address.
You also confirmed that you have sent emails to us but to the wrong address. In the meantime I have changed you email address have sent you Refund options as you have indicated that your meter has changed and can only purchase electricity from your Body Corporate.
Please do not hesitate to contact Prepaid24 again, should you have any other inquiry.
Kind Regards
Danél
Prepaid24 Management
Prepaid24's reply05 Feb 2021, 09:03
Official
Good day Jan
Thank you for taking my call earlier.
As per discussion, there was a miscommunication between you and Prepaid24 due to an email change and for that reason you did not receive any of our mails as it was sent to your old email address.
You also confirmed that you have sent emails to us but to the wrong address. In the meantime I have changed you email address have sent you Refund options as you have indicated that your meter has changed and can only purchase electricity from your Body Corporate.
Please do not hesitate to contact Prepaid24 again, should you have any other inquiry.
Kind Regards
Danél
Prepaid24 Management
Thank you for taking my call earlier.
As per discussion, there was a miscommunication between you and Prepaid24 due to an email change and for that reason you did not receive any of our mails as it was sent to your old email address.
You also confirmed that you have sent emails to us but to the wrong address. In the meantime I have changed you email address have sent you Refund options as you have indicated that your meter has changed and can only purchase electricity from your Body Corporate.
Please do not hesitate to contact Prepaid24 again, should you have any other inquiry.
Kind Regards
Danél
Prepaid24 Management