Communications not working with clients, livechat and email

Item: Prepaid24
Rating: 1
Author: John R

Live chat not working , with long waits not speaking to anyone, sent email , no feedback as per website that someone will respond with 30 minutes during office hours . send email last thursday 27/07/2023 and no response.

Helpful (0)

Replies (1)

Prepaid24's replyOfficial

03 Aug 2023, 08:40

Good Morning John,

Thank you for your message.

Kindly note that we have tried to call you to no avail.

We have sent you your token number via email on 27 July 2023, but it seems like you have not yet received the email. Please be advised to check in your spam/ trash folder for the email. Also note that you can also access your token numbers on your profile. Please see the token number : ******. I hope this resolves your query.

Have a wonderful day.

Kind regards
Prepaid24 Team.

Prepaid24's reply03 Aug 2023, 08:40

Official