SA
Shane A
1 reviews | Active since May 2024
24 May 2024, 13:12
Cant give a straight answer.
Can I give a Zero Rating. I bought Electricity and did not receive my token. They have not been able to give me a straight answer as to why there is a delay on an INSTANT EFT, except for a normal typed out response.
I thought I might try a different company this time to make a purchase and WAS I wrong.
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Prepaid24's replyOfficial
27 May 2024, 09:37God day Shane,
Thank you for taking our call.
As discussed, our system gets notified when you make a payment but this does not mean that the funds have cleared into our bank account as yet.
From past communication with clients and FNB, when making large payments such as the amount you made, they withhold the funds due to the security procedure on their end.
Therefore, we requested that you contact them to release the funds into our account. Throughout the weekend, we have been monitoring your payment and we were not able to trace it in our bank account.
However, you mentioned that you cancelled the payment and requested that your bank reverse it.
We do apologize for the inconvenience caused and we will always try to assist to the best of our ability.
Have a lovely day further.
Yours Sincerely,
The Prepaid24 Team
Thank you for taking our call.
As discussed, our system gets notified when you make a payment but this does not mean that the funds have cleared into our bank account as yet.
From past communication with clients and FNB, when making large payments such as the amount you made, they withhold the funds due to the security procedure on their end.
Therefore, we requested that you contact them to release the funds into our account. Throughout the weekend, we have been monitoring your payment and we were not able to trace it in our bank account.
However, you mentioned that you cancelled the payment and requested that your bank reverse it.
We do apologize for the inconvenience caused and we will always try to assist to the best of our ability.
Have a lovely day further.
Yours Sincerely,
The Prepaid24 Team
Prepaid24's reply27 May 2024, 09:37
Official
God day Shane,
Thank you for taking our call.
As discussed, our system gets notified when you make a payment but this does not mean that the funds have cleared into our bank account as yet.
From past communication with clients and FNB, when making large payments such as the amount you made, they withhold the funds due to the security procedure on their end.
Therefore, we requested that you contact them to release the funds into our account. Throughout the weekend, we have been monitoring your payment and we were not able to trace it in our bank account.
However, you mentioned that you cancelled the payment and requested that your bank reverse it.
We do apologize for the inconvenience caused and we will always try to assist to the best of our ability.
Have a lovely day further.
Yours Sincerely,
The Prepaid24 Team
Thank you for taking our call.
As discussed, our system gets notified when you make a payment but this does not mean that the funds have cleared into our bank account as yet.
From past communication with clients and FNB, when making large payments such as the amount you made, they withhold the funds due to the security procedure on their end.
Therefore, we requested that you contact them to release the funds into our account. Throughout the weekend, we have been monitoring your payment and we were not able to trace it in our bank account.
However, you mentioned that you cancelled the payment and requested that your bank reverse it.
We do apologize for the inconvenience caused and we will always try to assist to the best of our ability.
Have a lovely day further.
Yours Sincerely,
The Prepaid24 Team