SH
Sharon H

1 reviews | Active since Apr 2018

26 Apr 2018, 12:50

Brendan Bence

I started a chat on 25/04/2018, after I waiting for my token for electricity with one of the agents, who purely refused to assist me without the proof of payment being emailed to Prepaid24. I got frustrated and ended the chat.

I started a chat on 26/04/2018 and was received by Brendan Bence. I am in the service industry, so I am very critical on how service is perceived and given. From the moment he started interacting with me he was polite, knowledgeable and extremely helpful. He provided me with the end result of my task at hand and did not make me feel stupid – like yesterdays agent did.

Thank you Brendan for your prompt service.

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Replies (1)
Prepaid24
Prepaid24's reply26 Apr 2018, 12:55
Official

Hi Sharon

We are so happy to hear that you were assisted and supported by Brendan.

It really matters to us that you have a positive experience when purchasing through us.

We are committed to helping you at all times and will do our best to exceed your expectations!

For more information on other products, feel free to visit our website on www.prepaid24.com , our support team is also available every day from 7 in the morning to 11 at night on our LiveChat functionality on our website.

Have a wonderful day

Regards,

Prepaid24.com – “EXCEEDING EXPECTATIONS”

Management Team