RK
Ron K
1 reviews | Active since Sept 2013
09 Sept 2015, 08:05
Bought and paid, no delivery. Can't contact them..
I have bought electricity online on Saturday, and was charged and the funds left my account. Their website says that it won't take longer than 15 minutes to get my sms with the token number to load my power. I waited an hour and nothing, so I logged an online support request, the ONLY way one can contact them. It states that this takes 60 to 120 minutes for a response. This was Saturday afternoon, it is now Wednesday and still no one has contacted me! In the interim I did receive an sms with a token number, but it was for a completely different meter number! What am I to do> One can only contact them via their online support system, and they don't bother to respond to that!!??
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Prepaid24's replyOfficial
09 Sept 2015, 11:23Hello Ronstopable,
Good morning Ron,
Thank you for taking my call to discuss your frustration with your transaction.
Please accept Prepaid24's sincerest apologies for not receiving your token within 15 minutes as stated on our website.
What caused the delay with your transaction is twofold:
1. When you registered as a new user, your e-mail address needed to be verified as part of our privacy control. This was not done. (You contacted our Support and the query was answered within 20 minutes).
2. You registered as City of Cape Town prepaid meter but have a Private Prepaid Meter
Thank you for allowing us to explain this delay to you in detail today.
Please use the complimentary token as we would like to make double sure that the meter is now registered correctly on our side.
Please be assured that we value you as a new client and will do anything within our power to assist you with any challenge.
We trust you find our explanation in order.
Have a lovely day further.
Kind regards
Christiaan
Prepaid24 Management
Good morning Ron,
Thank you for taking my call to discuss your frustration with your transaction.
Please accept Prepaid24's sincerest apologies for not receiving your token within 15 minutes as stated on our website.
What caused the delay with your transaction is twofold:
1. When you registered as a new user, your e-mail address needed to be verified as part of our privacy control. This was not done. (You contacted our Support and the query was answered within 20 minutes).
2. You registered as City of Cape Town prepaid meter but have a Private Prepaid Meter
Thank you for allowing us to explain this delay to you in detail today.
Please use the complimentary token as we would like to make double sure that the meter is now registered correctly on our side.
Please be assured that we value you as a new client and will do anything within our power to assist you with any challenge.
We trust you find our explanation in order.
Have a lovely day further.
Kind regards
Christiaan
Prepaid24 Management
Prepaid24's reply09 Sept 2015, 11:23
Official
Hello Ronstopable,
Good morning Ron,
Thank you for taking my call to discuss your frustration with your transaction.
Please accept Prepaid24's sincerest apologies for not receiving your token within 15 minutes as stated on our website.
What caused the delay with your transaction is twofold:
1. When you registered as a new user, your e-mail address needed to be verified as part of our privacy control. This was not done. (You contacted our Support and the query was answered within 20 minutes).
2. You registered as City of Cape Town prepaid meter but have a Private Prepaid Meter
Thank you for allowing us to explain this delay to you in detail today.
Please use the complimentary token as we would like to make double sure that the meter is now registered correctly on our side.
Please be assured that we value you as a new client and will do anything within our power to assist you with any challenge.
We trust you find our explanation in order.
Have a lovely day further.
Kind regards
Christiaan
Prepaid24 Management
Good morning Ron,
Thank you for taking my call to discuss your frustration with your transaction.
Please accept Prepaid24's sincerest apologies for not receiving your token within 15 minutes as stated on our website.
What caused the delay with your transaction is twofold:
1. When you registered as a new user, your e-mail address needed to be verified as part of our privacy control. This was not done. (You contacted our Support and the query was answered within 20 minutes).
2. You registered as City of Cape Town prepaid meter but have a Private Prepaid Meter
Thank you for allowing us to explain this delay to you in detail today.
Please use the complimentary token as we would like to make double sure that the meter is now registered correctly on our side.
Please be assured that we value you as a new client and will do anything within our power to assist you with any challenge.
We trust you find our explanation in order.
Have a lovely day further.
Kind regards
Christiaan
Prepaid24 Management