MK
Menzi K
1 reviews | Active since Oct 2022
03 Apr 2023, 20:46
********* behaviour
I bought an electricity voucher but my meter won’t accept the voucher. Prepaid24 is referring me to the Joburg municipality to attend to the query. This is ********* behaviour. I bought the voucher from them. They can’t now refer me to a third party when there are problems with the voucher. It is their responsibility to contact the municipality. This is how business works. If they can’t resolve queries then they must not sell the vouchers
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Prepaid24's replyOfficial
04 Apr 2023, 10:01Good morning Menzi,
Thank you for taking my call.
As discussed you will revert back to us with a picture of your meter box in order for us to confirm if the tokens was loaded on your meter or not.
You also mentioned that the other tokens that was purchased loaded successfully on your meter. We will be in contact with our main vendor to assist you further with regards to the tokens that could not recharge your meter box.
Thank you for your patience and understanding.
Kind regards,
Nigel
Prepaid24 Team
Thank you for taking my call.
As discussed you will revert back to us with a picture of your meter box in order for us to confirm if the tokens was loaded on your meter or not.
You also mentioned that the other tokens that was purchased loaded successfully on your meter. We will be in contact with our main vendor to assist you further with regards to the tokens that could not recharge your meter box.
Thank you for your patience and understanding.
Kind regards,
Nigel
Prepaid24 Team
Best regards,
Prepaid24's reply04 Apr 2023, 10:01
Official
Good morning Menzi,
Thank you for taking my call.
As discussed you will revert back to us with a picture of your meter box in order for us to confirm if the tokens was loaded on your meter or not.
You also mentioned that the other tokens that was purchased loaded successfully on your meter. We will be in contact with our main vendor to assist you further with regards to the tokens that could not recharge your meter box.
Thank you for your patience and understanding.
Kind regards,
Nigel
Prepaid24 Team
Thank you for taking my call.
As discussed you will revert back to us with a picture of your meter box in order for us to confirm if the tokens was loaded on your meter or not.
You also mentioned that the other tokens that was purchased loaded successfully on your meter. We will be in contact with our main vendor to assist you further with regards to the tokens that could not recharge your meter box.
Thank you for your patience and understanding.
Kind regards,
Nigel
Prepaid24 Team
Best regards,