AS
ANELE S
1 reviews | Active since Nov 2019
04 Nov 2019, 10:37
Bad service from prepaid 24
Bad experience constantly. Their tokens take too long to come through. At times I am sitting for electricity for an hour or so.
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Replies (1)
Prepaid24's replyOfficial
04 Nov 2019, 14:22Good afternoon Anele
Thank you for taking my call earlier.
As per conversation, we apologize for the inconvenience caused by not receiving your token via sms and email due to the same account registered on two profiles.
We have contacted the other party who agreed to remove the account number from his profile meaning that you should not experience any delays with future purchases.
You also advised that you will consider changing you rating at a later stage.
We do appreciate this.
Regards
Have a wonderful week.
Prepaid24
Management Team
Thank you for taking my call earlier.
As per conversation, we apologize for the inconvenience caused by not receiving your token via sms and email due to the same account registered on two profiles.
We have contacted the other party who agreed to remove the account number from his profile meaning that you should not experience any delays with future purchases.
You also advised that you will consider changing you rating at a later stage.
We do appreciate this.
Regards
Have a wonderful week.
Prepaid24
Management Team
Prepaid24's reply04 Nov 2019, 14:22
Official
Good afternoon Anele
Thank you for taking my call earlier.
As per conversation, we apologize for the inconvenience caused by not receiving your token via sms and email due to the same account registered on two profiles.
We have contacted the other party who agreed to remove the account number from his profile meaning that you should not experience any delays with future purchases.
You also advised that you will consider changing you rating at a later stage.
We do appreciate this.
Regards
Have a wonderful week.
Prepaid24
Management Team
Thank you for taking my call earlier.
As per conversation, we apologize for the inconvenience caused by not receiving your token via sms and email due to the same account registered on two profiles.
We have contacted the other party who agreed to remove the account number from his profile meaning that you should not experience any delays with future purchases.
You also advised that you will consider changing you rating at a later stage.
We do appreciate this.
Regards
Have a wonderful week.
Prepaid24
Management Team