1 reviews | Active since Aug 2012
Bad service
To Caleb & Prepaid 24: What I find so annoying with your service is, that you take the money and then say sorry we are offline so too bad, whereas when I log on via any banking app or clicks they won't allow it to process it says offline, your method is the attitude of a greedy company that grabs the cash, you don't even offer a refund?
What if the person had no funds available to buy more then what?
But my biggest issue is I asked several times if there must be a backup some sort of Plan B? You can not just say sorry and not let me know there is an alternative, instead, I was without electricity from around 10 pm that night till about 9 am the next day when I found out by emailing Ethekweni that I can go direct to their offices and buy. The only system down was to you the third party.
You should tell people to call or check with their suppliers not just reply with "Don't worry your R800 is safe with us and as soon as we are online we will send you a voucher" because I could go buy it I was on at least 2hrs before I received your vouchers.
The intent should be to help the customer that way we use you again, this way annoys me so much that I tell people to buy through the bank or even better use the clicks app, they don't ***** the money then say, SORRY!
I have CC'd this to the people who that morning informed me of what I can do to get Electricity, which I immediately let members on our local Whatsapp groups know as I was not the only one in this position.
Thank you Ethekweni for the assistance.
We tried calling you but reached your voicemail.
We reviewed the complaint you left and would like to call you regarding what you experienced.
Please revert back to us confirming when it would be an appropriate time to contact you.
We await your response.
Have a great day further!
Kind regards,
The Prepaid24 Team.
We tried calling you but reached your voicemail.
We reviewed the complaint you left and would like to call you regarding what you experienced.
Please revert back to us confirming when it would be an appropriate time to contact you.
We await your response.
Have a great day further!
Kind regards,
The Prepaid24 Team.
Thank you for taking our call.
As discussed, our system does not restrict you from making a payment when your municipality is offline as your payment is being made via your banking app into our bank account. This means that you will not receive a pop-up or warning indicating the above to you.
Unfortunately, we also cannot determine when you will make a payment to Prepaid24 and can only assist and communicate the above to you once your payment has been made and is reflecting in our system. You can however request to be refunded should you wish to not proceed with your purchase.
We will escalate the feedback we received from you regarding the municipality being offline and will take into account how we can assist you and all our other clients efficiently in the future.
Once again, we do apologize for the inconvenience caused.
Have a great day further!
Kind regards,
The Prepaid24 Team.
Thank you for taking our call.
As discussed, our system does not restrict you from making a payment when your municipality is offline as your payment is being made via your banking app into our bank account. This means that you will not receive a pop-up or warning indicating the above to you.
Unfortunately, we also cannot determine when you will make a payment to Prepaid24 and can only assist and communicate the above to you once your payment has been made and is reflecting in our system. You can however request to be refunded should you wish to not proceed with your purchase.
We will escalate the feedback we received from you regarding the municipality being offline and will take into account how we can assist you and all our other clients efficiently in the future.
Once again, we do apologize for the inconvenience caused.
Have a great day further!
Kind regards,
The Prepaid24 Team.