HV
Henry V
1 reviews | Active since Jun 2024
01 Jun 2024, 12:06
Bad service
They sent me token numbers that don't work. They dont supply any phone number to call them on. And neither their website chat bot nor their whatsapp bot responds to any question
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Replies (1)
Prepaid24's replyOfficial
03 Jun 2024, 09:30Good day Henry,
Thank you for taking our call.
As discussed, you received key change tokens from your municipality. This means that you receive 3 x 20 digit tokens that you have to enter in a specific sequence.
Therefore, it did not work when you entered the tokens as you did not know what it is. We provided you with steps on our live chat but there seems to have been a break in communication due to network related issues which prevented you from receiving the steps.
As mentioned, you were able to enter the tokens in successfully and all is resolved.
We apologize for the inconvenience caused.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Thank you for taking our call.
As discussed, you received key change tokens from your municipality. This means that you receive 3 x 20 digit tokens that you have to enter in a specific sequence.
Therefore, it did not work when you entered the tokens as you did not know what it is. We provided you with steps on our live chat but there seems to have been a break in communication due to network related issues which prevented you from receiving the steps.
As mentioned, you were able to enter the tokens in successfully and all is resolved.
We apologize for the inconvenience caused.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24's reply03 Jun 2024, 09:30
Official
Good day Henry,
Thank you for taking our call.
As discussed, you received key change tokens from your municipality. This means that you receive 3 x 20 digit tokens that you have to enter in a specific sequence.
Therefore, it did not work when you entered the tokens as you did not know what it is. We provided you with steps on our live chat but there seems to have been a break in communication due to network related issues which prevented you from receiving the steps.
As mentioned, you were able to enter the tokens in successfully and all is resolved.
We apologize for the inconvenience caused.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Thank you for taking our call.
As discussed, you received key change tokens from your municipality. This means that you receive 3 x 20 digit tokens that you have to enter in a specific sequence.
Therefore, it did not work when you entered the tokens as you did not know what it is. We provided you with steps on our live chat but there seems to have been a break in communication due to network related issues which prevented you from receiving the steps.
As mentioned, you were able to enter the tokens in successfully and all is resolved.
We apologize for the inconvenience caused.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team