IM
Ivor M
1 reviews | Active since Mar 2018
20 Jul 2023, 14:24
Bad service
I bought prepaid electricity over two hours ago and I haven't received my token and no one is responding on their chat
Helpful (0)
Replies (2)0
Replies (2)IM
Ivor M's updateReviewer Update
21 Jul 2023, 07:07Still waiting without any response this is very bad and ********ity
IM
Ivor M's update21 Jul 2023, 07:07
Reviewer Update
Still waiting without any response this is very bad and ********ity
Prepaid24's replyOfficial
21 Jul 2023, 10:10Good Morning Ivor,
We tried calling you numerous times but received your voicemail.
Kindly note that we notice you made a purchase on 20th of July and it was processed successfully.
However, we do notice that the email did not reach you successfully as it failed on our side due to our server experiencing a temporary break in communication to your email address.
Please note that we have sent you a new email via our email support which includes your tokens as well as our instant link details.
The instant link allows you the option to view your last 5 tokens in your profile.
We sincerely apologize for this inconvenience caused.
Should you need any further assistance in the future, do not hesitate to contact us.
Have a lovely day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
We tried calling you numerous times but received your voicemail.
Kindly note that we notice you made a purchase on 20th of July and it was processed successfully.
However, we do notice that the email did not reach you successfully as it failed on our side due to our server experiencing a temporary break in communication to your email address.
Please note that we have sent you a new email via our email support which includes your tokens as well as our instant link details.
The instant link allows you the option to view your last 5 tokens in your profile.
We sincerely apologize for this inconvenience caused.
Should you need any further assistance in the future, do not hesitate to contact us.
Have a lovely day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply21 Jul 2023, 10:10
Official
Good Morning Ivor,
We tried calling you numerous times but received your voicemail.
Kindly note that we notice you made a purchase on 20th of July and it was processed successfully.
However, we do notice that the email did not reach you successfully as it failed on our side due to our server experiencing a temporary break in communication to your email address.
Please note that we have sent you a new email via our email support which includes your tokens as well as our instant link details.
The instant link allows you the option to view your last 5 tokens in your profile.
We sincerely apologize for this inconvenience caused.
Should you need any further assistance in the future, do not hesitate to contact us.
Have a lovely day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
We tried calling you numerous times but received your voicemail.
Kindly note that we notice you made a purchase on 20th of July and it was processed successfully.
However, we do notice that the email did not reach you successfully as it failed on our side due to our server experiencing a temporary break in communication to your email address.
Please note that we have sent you a new email via our email support which includes your tokens as well as our instant link details.
The instant link allows you the option to view your last 5 tokens in your profile.
We sincerely apologize for this inconvenience caused.
Should you need any further assistance in the future, do not hesitate to contact us.
Have a lovely day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”