1 reviews | Active since Nov 2016
Bad service
<p>I thought these ppl were the worst after I didn't receive my electricity and had to go to the garage and buy electricity and pay services again. But then the lady I got online swiftly helped and all was sorted in no time.</p> <p>Then I thought let me give them another chance. I regret that decision because same thing happened. I'm still waiting for airtime that I bought at 4:51 this afternoon. Their agents Fabian and Nigel take the cup, it takes them 3 minutes just to respond to you and then ask you to wait a moment which ended up being about 6 minutes with Fabian. And I think these two are clueless. 15+ minutes wasted on each of them for 12 airtime. I even regretted not buying it from the bank thinking let me send business another company's way. </p> <p>Its 6:04 now and still no airtime.</p>
Hello Zodwa,
I tried to call you on your registered cell number, unfortunately you did not pick up the call.
I went through your chat that you had with Fabian & Nigel on our Live support page and want to apologise for the delays that you experienced between messages.
Nigel then explained the FNB delay to you during your telephone conversation with him.
FNB do in fact delay payments from FNB to FNB, this forms part of their security protocol to protect their clients, like yourself, from certain threats, this can be confirmed with FNB themselves.
We take pride in our Customer Service and we attempt to exceed our client’s expectations to the best of our ability. Unfortunately, we do not have control over the banks and their processes.
I see that your transaction was processed at 18:08 for the R12 airtime and that you have now received your airtime.
I will attempt to get into contact with you again during the morning.
Enjoy your day further
Kind regards,
Werner
Client Support
Prepaid24
Hello Zodwa,
I tried to call you on your registered cell number, unfortunately you did not pick up the call.
I went through your chat that you had with Fabian & Nigel on our Live support page and want to apologise for the delays that you experienced between messages.
Nigel then explained the FNB delay to you during your telephone conversation with him.
FNB do in fact delay payments from FNB to FNB, this forms part of their security protocol to protect their clients, like yourself, from certain threats, this can be confirmed with FNB themselves.
We take pride in our Customer Service and we attempt to exceed our client’s expectations to the best of our ability. Unfortunately, we do not have control over the banks and their processes.
I see that your transaction was processed at 18:08 for the R12 airtime and that you have now received your airtime.
I will attempt to get into contact with you again during the morning.
Enjoy your day further
Kind regards,
Werner
Client Support
Prepaid24