PZ
Pieter Z
1 reviews | Active since Jun 2019
23 Jun 2019, 17:46
BAD SERBICE
Battle every month to receive vouchers. Last mont it took me a week. This month I have only receive one voucher. Live chat of no help at all
Helpful (0)
Replies (2)0
Replies (2)
Prepaid24's replyOfficial
23 Jun 2019, 18:07Good day Pieter
Thank you for taking my call.
As discussed the reason why you have not been receiving your tokens is because your cell phone number has changed but was not updated on our system or on your bank beneficiaries. I have successfully updated your cell phone number and email address on our side. Please may you also update your information on your bank beneficiaries in order to receive your tokens promptly in future.
At Prepaid24 we value being prompt and efficient. We will always go the extra mile to assist you in every way we can. We do apologise for any confusion caused.
Have a wonderful day.
Prepaid24
Management Team
Thank you for taking my call.
As discussed the reason why you have not been receiving your tokens is because your cell phone number has changed but was not updated on our system or on your bank beneficiaries. I have successfully updated your cell phone number and email address on our side. Please may you also update your information on your bank beneficiaries in order to receive your tokens promptly in future.
At Prepaid24 we value being prompt and efficient. We will always go the extra mile to assist you in every way we can. We do apologise for any confusion caused.
Have a wonderful day.
Prepaid24
Management Team
Best regards,
Prepaid24's reply23 Jun 2019, 18:07
Official
Good day Pieter
Thank you for taking my call.
As discussed the reason why you have not been receiving your tokens is because your cell phone number has changed but was not updated on our system or on your bank beneficiaries. I have successfully updated your cell phone number and email address on our side. Please may you also update your information on your bank beneficiaries in order to receive your tokens promptly in future.
At Prepaid24 we value being prompt and efficient. We will always go the extra mile to assist you in every way we can. We do apologise for any confusion caused.
Have a wonderful day.
Prepaid24
Management Team
Thank you for taking my call.
As discussed the reason why you have not been receiving your tokens is because your cell phone number has changed but was not updated on our system or on your bank beneficiaries. I have successfully updated your cell phone number and email address on our side. Please may you also update your information on your bank beneficiaries in order to receive your tokens promptly in future.
At Prepaid24 we value being prompt and efficient. We will always go the extra mile to assist you in every way we can. We do apologise for any confusion caused.
Have a wonderful day.
Prepaid24
Management Team
Best regards,
PZ
Pieter Z's updateReviewer Update
26 Jun 2019, 16:50Prepaid did came back to me. It was appreciated. We will see if problem is solved in future
PZ
Pieter Z's update26 Jun 2019, 16:50
Reviewer Update
Prepaid did came back to me. It was appreciated. We will see if problem is solved in future