WW
Wanzenburg W
1 reviews | Active since Jul 2013
26 Apr 2022, 10:20
BAD BAD BAD systems and processes
Due to a technical glitch my SmartFund balance went into a negative and some phone numbers got recharged double the amount which also came out of my SmartFund.
I requested a refund and 2 business days and a weekend later nothing has been done. And now I am unable to process more purchases from a SmartFund that still had plenty of money before the glitch and it seems management / technical team is in no hurry to fix my situation.
Helpful (0)
Replies (1)0
Replies (1)
Prepaid24's replyOfficial
26 Apr 2022, 11:22Goodday Mr van Wyk,
Thank you for taking my call and again, apologies for the inconvenience and frustration caused by the technical issue you experienced on your Smartfund transaction.
A credit is processed for the transactions that are processed twice on your Smartfund.
Our Business Services manager will contact you regarding our Business Services offering to ensure personalised service for your business transactions in the future.
Thank you for your support and be assured of our promise to Exceed your Expectation.
Kind regards
Werner Redelinghuys
Client Service Manager
Thank you for taking my call and again, apologies for the inconvenience and frustration caused by the technical issue you experienced on your Smartfund transaction.
A credit is processed for the transactions that are processed twice on your Smartfund.
Our Business Services manager will contact you regarding our Business Services offering to ensure personalised service for your business transactions in the future.
Thank you for your support and be assured of our promise to Exceed your Expectation.
Kind regards
Werner Redelinghuys
Client Service Manager
Prepaid24's reply26 Apr 2022, 11:22
Official
Goodday Mr van Wyk,
Thank you for taking my call and again, apologies for the inconvenience and frustration caused by the technical issue you experienced on your Smartfund transaction.
A credit is processed for the transactions that are processed twice on your Smartfund.
Our Business Services manager will contact you regarding our Business Services offering to ensure personalised service for your business transactions in the future.
Thank you for your support and be assured of our promise to Exceed your Expectation.
Kind regards
Werner Redelinghuys
Client Service Manager
Thank you for taking my call and again, apologies for the inconvenience and frustration caused by the technical issue you experienced on your Smartfund transaction.
A credit is processed for the transactions that are processed twice on your Smartfund.
Our Business Services manager will contact you regarding our Business Services offering to ensure personalised service for your business transactions in the future.
Thank you for your support and be assured of our promise to Exceed your Expectation.
Kind regards
Werner Redelinghuys
Client Service Manager