An example in customer service

Just wanted to commend this company on the general fantastic service that I always receive. No matter the situation, or the urgency (all of it as a result of my stupidity), I always receive the most professional and prompt service.

The latest incident involved their agent Christeline, which involved me using incorrect details to make payment. Besides ensuring that my problem was resolved (in under 20 minutes), she was so professional and friendly, that, even though I referred to her as "Christine" for the entire conversation, she only corrected me at literally the very last sentence of the conversation, after my situation was resolved.

I sincerely hope that other South African customer services departments sit up and take notes from Prepaid 24. Whatever it is that they are doing in terms of their customer service teams, they are not only doing something right, but they are shooting the lights out.

Effective leadership in this organisation is evident, and the customers have noticed...