CM
Cynthia M
1 reviews | Active since Jun 2016
04 Dec 2024, 10:46
Accounts feedback
Can someone assist,cause I have been reaching dead ends with regards to units I bought yesterday and I needed to load electricity urgently. I had a chat with 2 consultants and they advised that the matter has been escalated to Accounts who don’t have a direct number and no turnaround time. I have been told that I have made a payment directly into the Capitec clearing account which they do not have access to. Right now I have been awaiting for feedback from the accounts which clearly is not responding. How long should I await further to have my units sent so I load electricity?
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Prepaid24's replyOfficial
05 Dec 2024, 06:26Hi Cynthia,
I hope you are well.
Unfortunately, we had to await feedback from our accounts department regarding your payment that was made into a clearing account. To avoid delays like this you can make use of the bank details on our website. This accounts are being monitored daily and you should not experience any delays.
We apologize for the delay in this procedure.
As seen via email communication with one of our consultants, your payment was traced and processed successfully yesterday. Your tokens were sent to you via email and SMS.
To avoid this delay in future, please make sure to use the correct banking details.
Once again, we sincerely apologize for the inconvenience.
Yours Sincerely,
Zeeta - The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
I hope you are well.
Unfortunately, we had to await feedback from our accounts department regarding your payment that was made into a clearing account. To avoid delays like this you can make use of the bank details on our website. This accounts are being monitored daily and you should not experience any delays.
We apologize for the delay in this procedure.
As seen via email communication with one of our consultants, your payment was traced and processed successfully yesterday. Your tokens were sent to you via email and SMS.
To avoid this delay in future, please make sure to use the correct banking details.
Once again, we sincerely apologize for the inconvenience.
Yours Sincerely,
Zeeta - The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply05 Dec 2024, 06:26
Official
Hi Cynthia,
I hope you are well.
Unfortunately, we had to await feedback from our accounts department regarding your payment that was made into a clearing account. To avoid delays like this you can make use of the bank details on our website. This accounts are being monitored daily and you should not experience any delays.
We apologize for the delay in this procedure.
As seen via email communication with one of our consultants, your payment was traced and processed successfully yesterday. Your tokens were sent to you via email and SMS.
To avoid this delay in future, please make sure to use the correct banking details.
Once again, we sincerely apologize for the inconvenience.
Yours Sincerely,
Zeeta - The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
I hope you are well.
Unfortunately, we had to await feedback from our accounts department regarding your payment that was made into a clearing account. To avoid delays like this you can make use of the bank details on our website. This accounts are being monitored daily and you should not experience any delays.
We apologize for the delay in this procedure.
As seen via email communication with one of our consultants, your payment was traced and processed successfully yesterday. Your tokens were sent to you via email and SMS.
To avoid this delay in future, please make sure to use the correct banking details.
Once again, we sincerely apologize for the inconvenience.
Yours Sincerely,
Zeeta - The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”