JL
Johan L
1 reviews | Active since Jun 2012
10 Jun 2020, 19:32
Absolutely useless Prepaid24
Since Covid 19, Prepaid has replaced their call centre with a so called Online Support. What a joke. One day one, I tried to make contact from 9am - 10am. No response. On day 2, I tried from 9am - 11am. Still nothing. On day 3, I tried from 6pm - 9pm. That's a total of 6 hours. I doubt if this service even exist. Either that, or whoever is supposed to man the online support, is sitting eating chocolates and watching a movie.
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Replies (4)
Prepaid24's replyOfficial
10 Jun 2020, 20:15Good evening Johan
Thank you for taking our calls this evening,
Kindly note that we have confirmed that there was an error with the link sent to you in one of our emails, but will ensure to that this is fixed as soon as possible. We sincerely apologize for any inconvenience that was caused by this.
We have escalated your details on our side pertaining to the token for your meter, and will revert back to you again as soon possible.
Kind regards
Prepaid24 Management team
Thank you for taking our calls this evening,
Kindly note that we have confirmed that there was an error with the link sent to you in one of our emails, but will ensure to that this is fixed as soon as possible. We sincerely apologize for any inconvenience that was caused by this.
We have escalated your details on our side pertaining to the token for your meter, and will revert back to you again as soon possible.
Kind regards
Prepaid24 Management team
Prepaid24's reply10 Jun 2020, 20:15
Official
Good evening Johan
Thank you for taking our calls this evening,
Kindly note that we have confirmed that there was an error with the link sent to you in one of our emails, but will ensure to that this is fixed as soon as possible. We sincerely apologize for any inconvenience that was caused by this.
We have escalated your details on our side pertaining to the token for your meter, and will revert back to you again as soon possible.
Kind regards
Prepaid24 Management team
Thank you for taking our calls this evening,
Kindly note that we have confirmed that there was an error with the link sent to you in one of our emails, but will ensure to that this is fixed as soon as possible. We sincerely apologize for any inconvenience that was caused by this.
We have escalated your details on our side pertaining to the token for your meter, and will revert back to you again as soon possible.
Kind regards
Prepaid24 Management team
JL
Johan L's updateReviewer Update
12 Jun 2020, 17:04After my negative review on 10 June, Theodore phoned me immediately. I received a few phone calls as well as emails, trying to sort out my problem. Finally today the issue was resolved. I'm very impressed with the service I received from Prepaid 24
JL
Johan L's update12 Jun 2020, 17:04
Reviewer Update
After my negative review on 10 June, Theodore phoned me immediately. I received a few phone calls as well as emails, trying to sort out my problem. Finally today the issue was resolved. I'm very impressed with the service I received from Prepaid 24
Prepaid24's replyOfficial
12 Jun 2020, 19:20Good evening Johan
We thank you for giving feedback on your negative experience turned positive. It truly means a lot to us that your experience through our services is positive each and every time.
If it is not to much to ask, please could we request that you kindly update the star rating on this review as well according to the service that you received.
Thank you again for taking the time to take our calls and updates on the matter.
Have a super fantastic weekend.
Prepaid24 Management team
We thank you for giving feedback on your negative experience turned positive. It truly means a lot to us that your experience through our services is positive each and every time.
If it is not to much to ask, please could we request that you kindly update the star rating on this review as well according to the service that you received.
Thank you again for taking the time to take our calls and updates on the matter.
Have a super fantastic weekend.
Prepaid24 Management team
Prepaid24's reply12 Jun 2020, 19:20
Official
Good evening Johan
We thank you for giving feedback on your negative experience turned positive. It truly means a lot to us that your experience through our services is positive each and every time.
If it is not to much to ask, please could we request that you kindly update the star rating on this review as well according to the service that you received.
Thank you again for taking the time to take our calls and updates on the matter.
Have a super fantastic weekend.
Prepaid24 Management team
We thank you for giving feedback on your negative experience turned positive. It truly means a lot to us that your experience through our services is positive each and every time.
If it is not to much to ask, please could we request that you kindly update the star rating on this review as well according to the service that you received.
Thank you again for taking the time to take our calls and updates on the matter.
Have a super fantastic weekend.
Prepaid24 Management team
JL
Johan L's updateReviewer Update
12 Jun 2020, 19:57I would like to give Prepaid 5* for their excellent service, but there is no option to do it
JL
Johan L's update12 Jun 2020, 19:57
Reviewer Update
I would like to give Prepaid 5* for their excellent service, but there is no option to do it