KC
Kegan C
1 reviews | Active since Dec 2025
01 Dec 2025, 17:07
*******!!!
I have paid a good amount of money via their website ozow which has been provided. I have not recieved my electricity token after 30 minutes. I have contacted the support number which is proving to not be so helpful. After 40 minutes of waiting for a reply they are claiming that they have not recieved the payment but i have a reference number and everything from the payment that was made. No reversal, not back into my account. After contacting my bank supplier they have confirmed that the payment has been made. I am currently sitting without power. Thank you Prepaid24.
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Prepaid24's replyOfficial
02 Dec 2025, 09:12Good morning Kegan,
Thank you for taking the time to speak with us earlier.
We sincerely apologize for the inconvenience caused regarding your payment and the delay in receiving your electricity token.We’re glad to confirm that the issue has now been resolved, and your payment has been successfully processed. We truly appreciate your patience and understanding while we worked to address this matter.
Should you require any further assistance, please do not hesitate to contact us. We remain committed to providing you with prompt and reliable service.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for taking the time to speak with us earlier.
We sincerely apologize for the inconvenience caused regarding your payment and the delay in receiving your electricity token.We’re glad to confirm that the issue has now been resolved, and your payment has been successfully processed. We truly appreciate your patience and understanding while we worked to address this matter.
Should you require any further assistance, please do not hesitate to contact us. We remain committed to providing you with prompt and reliable service.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Prepaid24's reply02 Dec 2025, 09:12
Official
Good morning Kegan,
Thank you for taking the time to speak with us earlier.
We sincerely apologize for the inconvenience caused regarding your payment and the delay in receiving your electricity token.We’re glad to confirm that the issue has now been resolved, and your payment has been successfully processed. We truly appreciate your patience and understanding while we worked to address this matter.
Should you require any further assistance, please do not hesitate to contact us. We remain committed to providing you with prompt and reliable service.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for taking the time to speak with us earlier.
We sincerely apologize for the inconvenience caused regarding your payment and the delay in receiving your electricity token.We’re glad to confirm that the issue has now been resolved, and your payment has been successfully processed. We truly appreciate your patience and understanding while we worked to address this matter.
Should you require any further assistance, please do not hesitate to contact us. We remain committed to providing you with prompt and reliable service.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel