sC
shaun C
1 reviews | Active since Feb 2015
24 Feb 2015, 08:09
24 Hours With No Tokens
I bought elecricity through absa over 24 hours ago and still have no electricity tokens, Ive tried to send a help email through the app and surprise surprise that doesnt work either. Last time I will be using Prepaid24, they have turned something convenient to totally inconvenient.
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Prepaid24's replyOfficial
24 Feb 2015, 15:10Hello AceDawgy,
Thank you for taking my call and explaining what lead to your frustration and the HelloPeter complaint. Thank you for allowing me to explain the possible causes for you not receiving the token immediately.
Your transaction was processed at 13h47 on 23.02.2015 and at that specific time an e-mail was sent to you as per our normal trading. It could be that the e-mail when into your junk mail, can you please check that for us to avoid future disappointment.
You have been a loyal client of ours since February 2012, and we have no previous record of you contacting or needing our 24/7 support.The Prepaid24App only updates your tokens and purchasing history overnight, hence the reason why your newly bought token did not show inside your App instantly.
Should are unable to contact us using our e-mail support on the App, please make use of our Online Support that you can access through our website. As you are making use of our Prepaid24App, we would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations.
We apologise for the negative experience you had with Prepaid24.
Thank you for taking my call and explaining what lead to your frustration and the HelloPeter complaint. Thank you for allowing me to explain the possible causes for you not receiving the token immediately.
Your transaction was processed at 13h47 on 23.02.2015 and at that specific time an e-mail was sent to you as per our normal trading. It could be that the e-mail when into your junk mail, can you please check that for us to avoid future disappointment.
You have been a loyal client of ours since February 2012, and we have no previous record of you contacting or needing our 24/7 support.The Prepaid24App only updates your tokens and purchasing history overnight, hence the reason why your newly bought token did not show inside your App instantly.
Should are unable to contact us using our e-mail support on the App, please make use of our Online Support that you can access through our website. As you are making use of our Prepaid24App, we would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations.
We apologise for the negative experience you had with Prepaid24.
Prepaid24's reply24 Feb 2015, 15:10
Official
Hello AceDawgy,
Thank you for taking my call and explaining what lead to your frustration and the HelloPeter complaint. Thank you for allowing me to explain the possible causes for you not receiving the token immediately.
Your transaction was processed at 13h47 on 23.02.2015 and at that specific time an e-mail was sent to you as per our normal trading. It could be that the e-mail when into your junk mail, can you please check that for us to avoid future disappointment.
You have been a loyal client of ours since February 2012, and we have no previous record of you contacting or needing our 24/7 support.The Prepaid24App only updates your tokens and purchasing history overnight, hence the reason why your newly bought token did not show inside your App instantly.
Should are unable to contact us using our e-mail support on the App, please make use of our Online Support that you can access through our website. As you are making use of our Prepaid24App, we would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations.
We apologise for the negative experience you had with Prepaid24.
Thank you for taking my call and explaining what lead to your frustration and the HelloPeter complaint. Thank you for allowing me to explain the possible causes for you not receiving the token immediately.
Your transaction was processed at 13h47 on 23.02.2015 and at that specific time an e-mail was sent to you as per our normal trading. It could be that the e-mail when into your junk mail, can you please check that for us to avoid future disappointment.
You have been a loyal client of ours since February 2012, and we have no previous record of you contacting or needing our 24/7 support.The Prepaid24App only updates your tokens and purchasing history overnight, hence the reason why your newly bought token did not show inside your App instantly.
Should are unable to contact us using our e-mail support on the App, please make use of our Online Support that you can access through our website. As you are making use of our Prepaid24App, we would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations.
We apologise for the negative experience you had with Prepaid24.