RA
Remi A
1 reviews | Active since Jan 2013
19 Feb 2016, 18:34
24 hour delay in token
Good day,<br> <br> Clearly stated on your website a electricity token should take 30 min now am told that there is a bank delay and will only get my token in 24 hours. So if I wanted airtime I need 24 hours to make a call, in that case I would assume that you all at prepaid 24 buy electricity and airtime a day before you need it because you know when you are about to run out. Then I get told to pay another R120 to get a token now. so although I want R500 I will have to pay R120 to get a R500 token that I have already paid. I don't believe this is what you offer on your web site.<br> <br> Shocking
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Prepaid24's replyOfficial
22 Feb 2016, 11:54Hello Remi Anderson,
Thank you for taking my call and discussing the frustration that you experienced with your last transaction with Prepaid24
We are truly sorry about your negative experience you had with our Live Support.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
The reason for the delay was the funds did not reflect into our FNB account when you made the payment. Despite the funds debited on your account. A token will only be issued once the money is reflected in our account. The consultant that asked you to make an additional R120 payment was not the correct solution to your situation as you had sent your proof of payment and we could have processed your transaction on that due to you being a loyal client of Prepaid24.
We also have the MyPP24Voucher where you can pay funds on time and then go and buy against your credit with us. This way you do not have to pay every time you want to buy electricity.
Please be assured that we will try to exceed your expectations the next time you use our service.
Have a lovely day further.
Kind regards,
Christiaan
Prepaid24 Management
Thank you for taking my call and discussing the frustration that you experienced with your last transaction with Prepaid24
We are truly sorry about your negative experience you had with our Live Support.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
The reason for the delay was the funds did not reflect into our FNB account when you made the payment. Despite the funds debited on your account. A token will only be issued once the money is reflected in our account. The consultant that asked you to make an additional R120 payment was not the correct solution to your situation as you had sent your proof of payment and we could have processed your transaction on that due to you being a loyal client of Prepaid24.
We also have the MyPP24Voucher where you can pay funds on time and then go and buy against your credit with us. This way you do not have to pay every time you want to buy electricity.
Please be assured that we will try to exceed your expectations the next time you use our service.
Have a lovely day further.
Kind regards,
Christiaan
Prepaid24 Management
Prepaid24's reply22 Feb 2016, 11:54
Official
Hello Remi Anderson,
Thank you for taking my call and discussing the frustration that you experienced with your last transaction with Prepaid24
We are truly sorry about your negative experience you had with our Live Support.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
The reason for the delay was the funds did not reflect into our FNB account when you made the payment. Despite the funds debited on your account. A token will only be issued once the money is reflected in our account. The consultant that asked you to make an additional R120 payment was not the correct solution to your situation as you had sent your proof of payment and we could have processed your transaction on that due to you being a loyal client of Prepaid24.
We also have the MyPP24Voucher where you can pay funds on time and then go and buy against your credit with us. This way you do not have to pay every time you want to buy electricity.
Please be assured that we will try to exceed your expectations the next time you use our service.
Have a lovely day further.
Kind regards,
Christiaan
Prepaid24 Management
Thank you for taking my call and discussing the frustration that you experienced with your last transaction with Prepaid24
We are truly sorry about your negative experience you had with our Live Support.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
The reason for the delay was the funds did not reflect into our FNB account when you made the payment. Despite the funds debited on your account. A token will only be issued once the money is reflected in our account. The consultant that asked you to make an additional R120 payment was not the correct solution to your situation as you had sent your proof of payment and we could have processed your transaction on that due to you being a loyal client of Prepaid24.
We also have the MyPP24Voucher where you can pay funds on time and then go and buy against your credit with us. This way you do not have to pay every time you want to buy electricity.
Please be assured that we will try to exceed your expectations the next time you use our service.
Have a lovely day further.
Kind regards,
Christiaan
Prepaid24 Management