JR
Jaco R

1 reviews | Active since Nov 2009

24 Oct 2018, 07:47

2 Years outstanding service and now your systems keeps failing

Last week same problem!! Am i going to keep having the same problem every week now? Fix this on your side or refund my money so i can go to Sasol Garage to pay my electricity and prepaid. Ps. I gave your customer support all my login details last week to fix this ----------------------------------------------------------------------------------------------------------------- Good Morning Jacobus,

Thank you for transacting with Prepaid24.

We have unfortunately not been able to process your transactions towards your accounts as yet, as it seems that there has been an update on your municipality's side, which requires you to delete and add your registered Steve Tshwete account on your profile again.

This will update our database and allow us to process your transactions.

Please revert back to us once this has been done.

Thank you for your understanding.

Kind regards, Allister Houston

Prepaid24 "Consistently Exceeding Your Expectations"

0
Replies (2)
Prepaid24
Prepaid24's reply24 Oct 2018, 13:02
Official

Goeie Dag Jaco,

Baie dankie dat jy my oproep geneem het.

Soos bespreek, ons het die t****e profiel verwyder wat die probleem veroorsaak het.

U sal nou deur u vrou se profiel suksesvol aankope kan maak sonder enige probleme.

Vriendelike Groete

Werner

Prepaid24 Bestuur

JR
Jaco R's update24 Oct 2018, 13:14
Reviewer Update
Baie dankie Werner vir jou puik diens!! Geseende dag verder.