CO
Corne O
1 reviews | Active since Mar 2019
05 Nov 2020, 04:53
15 Minutes
I always have to wait untill 7 am just to ask where is my token. Did the transaction at 4:16 am. This happens when i use my Standard bank acc to pay Prepaid 24. This happens everytime. Prepaid 24 claims token will be sent within 15 minutes, I will challenge that claim. Not happy......
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Replies (2)
Prepaid24's replyOfficial
05 Nov 2020, 09:19Good day Corne
Thank you for taking our call this morning,
As per your request, we will call back in approximately an hour as you were currently not able to talk for very long.
Prepaid24 Management
Thank you for taking our call this morning,
As per your request, we will call back in approximately an hour as you were currently not able to talk for very long.
Prepaid24 Management
Prepaid24's reply05 Nov 2020, 09:19
Official
Good day Corne
Thank you for taking our call this morning,
As per your request, we will call back in approximately an hour as you were currently not able to talk for very long.
Prepaid24 Management
Thank you for taking our call this morning,
As per your request, we will call back in approximately an hour as you were currently not able to talk for very long.
Prepaid24 Management
Prepaid24's replyOfficial
05 Nov 2020, 10:31Good day Corne
Thank you for taking our call as arranged earlier.
As per our discussion, there was an unfortunate delay with the payment clearing into our Standard bank account, and unfortunately we can only process a payment once it has been released into our account. You have also confirmed that when you do a payment from your other account held with another banking institution you do not experience the same.
In order to prevent this sort of delay and to ensure that your household does not run out of electricity, you can register your meter on your wife's cell number, and when you do need to make payment from this account in the early hours of the day and have to be underground, then we would be able to send the token directly to her and that way ensure that no outages would be experienced.
Thank you again for raising the matter with us, we appreciate your valuable feedback.
Kind regards
Prepaid24 Maangement
Thank you for taking our call as arranged earlier.
As per our discussion, there was an unfortunate delay with the payment clearing into our Standard bank account, and unfortunately we can only process a payment once it has been released into our account. You have also confirmed that when you do a payment from your other account held with another banking institution you do not experience the same.
In order to prevent this sort of delay and to ensure that your household does not run out of electricity, you can register your meter on your wife's cell number, and when you do need to make payment from this account in the early hours of the day and have to be underground, then we would be able to send the token directly to her and that way ensure that no outages would be experienced.
Thank you again for raising the matter with us, we appreciate your valuable feedback.
Kind regards
Prepaid24 Maangement
Prepaid24's reply05 Nov 2020, 10:31
Official
Good day Corne
Thank you for taking our call as arranged earlier.
As per our discussion, there was an unfortunate delay with the payment clearing into our Standard bank account, and unfortunately we can only process a payment once it has been released into our account. You have also confirmed that when you do a payment from your other account held with another banking institution you do not experience the same.
In order to prevent this sort of delay and to ensure that your household does not run out of electricity, you can register your meter on your wife's cell number, and when you do need to make payment from this account in the early hours of the day and have to be underground, then we would be able to send the token directly to her and that way ensure that no outages would be experienced.
Thank you again for raising the matter with us, we appreciate your valuable feedback.
Kind regards
Prepaid24 Maangement
Thank you for taking our call as arranged earlier.
As per our discussion, there was an unfortunate delay with the payment clearing into our Standard bank account, and unfortunately we can only process a payment once it has been released into our account. You have also confirmed that when you do a payment from your other account held with another banking institution you do not experience the same.
In order to prevent this sort of delay and to ensure that your household does not run out of electricity, you can register your meter on your wife's cell number, and when you do need to make payment from this account in the early hours of the day and have to be underground, then we would be able to send the token directly to her and that way ensure that no outages would be experienced.
Thank you again for raising the matter with us, we appreciate your valuable feedback.
Kind regards
Prepaid24 Maangement