Terrible customer service / bad attitude / poor quality goods/ no willingness

18 March 2018 I purchase 2 pair of earrings from Premjis to The value of R 2000.00

The sale was done by the manager Vikash .

Later that afternoon when I got home I noticed that the 9ct gold stamp was on the 1 earring R 975.99 and not on the other R 1024.01, I was very upset cause they gave me an invoice that states 9ct gold earring but it was not stamped on the item which makes it false documentation.

The Earring purchased for R 975.99 to date is still in good condition even after being used it’s still solid.

A few days later I took the earring s back to the store , on my way to the store I passed DWBULLIONS a company that buys gold for cash , out of curiosity to confirm if the earrings was real gold I took it to the consultant at DWBULLIONS , the lady at the counter Opened the earring so delicately to set the gold and the earring broke in the centre , I was shocked cause it was a brand new earring never being used less than a few days old broke whiling opening it , at that point I was very upset to see the real quality of The earring , when Vikash the manager of Premjis sold me the earring he failed to disclose that the 9ct gold hoop earring was hallow on the inside and that there was no stamp on it .

The consultant from DWBULLIONS was also very shocked at the quality of the earring that she never even force the earring and it broke so she decided on her own to come with me to Premjis to

Advise them of what had happen. When we got to the store and as soon as we explained what had happen and we tried to tell them that there is a problem with the product that yourl are selling, the gold is very weak , the earring is hallow and we not happy with the item , immediately the owner Rakesh took offense and refused to assist to at least try and resolve the situation, they were rude and arrogant and stated they will not help and they will not replace or refund me .

After me making a huge noise in the store while customers was passing by about they unprofessional attitude , they bad customer service , the poor quality of the product , Rakesh told a lady that works for him to take the item in and they will look at it and they cannot tell me when they will get back to me .

After weeks and weeks off liaising with the manager of DWBULLIONS Rozelle ( ********** 278) who tried to help contact Vikash from Premjis to resolve our complaint with not much satisfaction, Not once did Premjis call me to advise the status of my complaint against the poor quality of the item , they refused to take the item back to the supplier to investigate if there is a serious problem with the quality and try and resolve my matter.

Almost a month later , Rozelle from DWBULLIONS contacted me To advise they her company is willing to pay me the full amount for the earring of R 1024.99 , I sent her my banking details waiting for the transfer to be made. Eventually I had to call Premjis to instruct them to hand over the broken to Rozelle who is going to pay me for the earring .The lady from Premji said to me that they Are not replacing the earring and that Vikash will contact me ,

After 2 days off waiting for Vikash to contact me, I get an sms stating that the earring is ready to be fetched from Premjis.When I got to the store , he tells that the earrings has being replaced with a new pair at no cost to his company and no cost to me ,

My instruction to him was I am not happy to take a new pair of the same earring which is such poor quality I prefer a refund because Premjis did not pay for the new pair DWBULLIONS replaced it at they cost and you cannot force me to accept this item , he refused to refund me and insisted I leave the store.

When I got home , I took the earring to show my mum , As she opened the 1 earring and I gently opened the other , the earring which I opened snapped at the exact point as the first pair.

What a coincidence that the second new pair of earring broke the same day it was replaced at the same point as the first one.

It confirmed that there is a major issue with the design and quality of the earring. Immediately I took the earring back To the store.

Vikash insulted me by insisting I deliberately broke the earring because I wanted the cash back and refused to understand that there is a quality problem with the item. Yet again he threatened and insisted I leave the store before he calls the security to through me out.

The first pair of earring that broke was replaced and paid for by DWBULLIONS where they took responsibility to resolve the complaint due to Premjis refusing to take accountability for poor quality.

Premjis also had no right to take the cash money from DWBULLIONS and not refund me as it was my choice to rather take the cash and buy another earring that’s a better quality instead off accepts a new pair off the same bad quality item.

Premjis has gained R1024.01 from me and R 1024.01 from DWBULLIONS of which we both have a pair of broken earrings.

Terrible customer service / bad attitude / poor quality goods/ no willingness to resolve the complaint