Shockingly bad customer service. Product delivered, eventually.

Premium "*****" is near IMPOSSIBLE to reach over phone or email. They take weeks to deliver. They make false claims about their product and then ****** money to fix a factory issue. Did they eventually deliver the product, yes. Would I recommend them to anyone, no. I think they get kicks out of frustrated customers. Some of the worst customer service I have ever come across. It is VERY strange that they do not have a listed address on their website. Underhanded to say an item is "custom" only after payment has been made and that the item can't be returned. Premium "*****" charges money to fix their factory issue. Forget about after sales service or any warranty issue. Not worth the time and effort to order from a company such as this if you expect any decency. With a new attitude and a few staff changes this company could do much better. It was very disappointing to have to deal with them and waste so much time.

Timeline of events: January 2023 - Get a quote. Request changes to quote. - No response. 26 April 2023 request new quote. 28 April 2023 payment made for metal cupboard. 02 May 2023 Premium ***** - Responds with estimated delivery (15/05/2023) and statement that the item is custom and may not be returned. This is the first time they state this is a custom item. It is not listed as custom on their website. 21 May 2023 - Send an email requesting information on new expected delivery. 22 May 2023 - Response from Premium ***** is that the new expected date is 25/05/2023. 25 May 2023 - Delivery made. Items from my house go missing. 31 May - Call/email about missing items and issue with lock for cupboard. 02 June - Premium ***** responds they will get back to me. 05 June - Email sent with pictures of locking mechanism issue. 05 June - Response that they will get back to me. 08 June - Send email requesting update. - No response 13 June - I call, they make promises to get someone to look at lock in week or two. Multiple calls trying to get an update with nobody bothering to answer. 23 June - Send email requesting update - No response. 29 June _ Premium *****’s team arrives and confirms there is a factory issue with the lock. Their teams takes the lock back to asses at their factory. Not possible to bend the lock without specialized factory to make the lock fit as it should. Multiple calls for more than a week to get information without anyone answering the phone. 10 July - Send email requesting information - No response. 13 July - Send email requesting information - No response. 17 July - Send email requesting information. 17 July Premium ***** claims I damaged the lock. No proof of damaged given. They request that I pay R750 for new lock. 17 July I request a reason for fee and offer to pay for delivery. 19 July Premium ***** refuses to clarify cost and insists that a team will be needed to deliver new lock. 19 July - Send an email again requesting information on new fee. - No response. 25 July - Send an email again requesting information on new fee. - No response. 26 July - Send an email again requesting information on new fee. - No response. 28 July phone owner of Fabulous Services and Products (Premium *****) - Pieter calls me a "retard" and puts down the phone. 28 July - Send an email again requesting information on new fee. - No response. 31 July - Send an email again requesting information on new fee. - No response. 31 July - I send POP for R750. 01 August - Premium ***** responds with email to let me know they received and will get team to deliver. 14 August - Premium ***** sends email with expected delivery of 16/08/2023. 16 August - Pieter and helper deliver lock. Did not call me a retard to my face, it must be said.