Poor Management = Con Artists (Order #13425)

We received a quotation and paid on the 15th of January 2024. We received an email on the 17th of January 2024 that the estimated date for delivery was the 14th of February 2024.

The 14th of February 2024 came and went without any correspondence from the supplier - emails go unanswered and the telephone too.

Received an email on the 15th of February 2024: Good day

We do apologise for the delay in communication.

We received the following feedback from our factory.

We regret to inform you that your delivery is delayed. This is as a consequence of a major failure in our equipment and loadshedding. We are working towards completing your order by 22/02/2024. Regrettably we had to extend your lead time but we assure you that your product is almost complete. Your new scheduled delivery date will be given on 23/02/2024.

No surprise as the 23rd came and no email or telephone call from this supplier in regards with our delivery.

Received an email yesterday 26th of February to say our new scheduled delivery is the 11th of March 2024.

Management is unavailable. The service is pathetic. After the email of the 15th said our product is almost complete. This Company has poor management - and are perceived as Con artists, and as such they will be treated. Business run like a chreche Leaving countless messages if the phone is answered, and sending emails that are not rep**** to.