Painful

If you are able to wait 5 weeks for your product, with virtually no communication from the supplier (i.e., phone not picked up; emails not responded to), then Premium Steel is for you!

Below just one example: 18 April: Premium Steel email: "Please note that this particular item is custom made no returns will be possible" 18 April: HamishF email: "Thanks. How do you mean it is “custom made”? It’s a standard item on your website."

As of 23 May (the eventual date of delivery), they are yet to reply...