They will charge you handling fees if you reject their quote

This company is a NIKON repair center. I took my pair of 10 x 42 Monarch 5 binoculars in for repairs as one of the eye caps was a bit faulty. A few weeks later they informed me that it would cost me R1400 for a new eye cap because the warranty does not cover faulty eye caps. I decided to decline the quote as I can fix it myself with a bit of glue or an elastic band.

Then they charged me R250 handling fees. This is ridiculous!!! I do not see how they could justify R250 handling fees for simply providing me with a quote. No work was done on the binoculars and no inspection was necessary. Essentially they forced me to pay R250 just to get my own binoculars back.