worst service I have ever had at any hotel

worst service I have ever had at any hotel Get there at 13 40 in afternoon ask lady if she can give me cards we will come back later to our room (lady wont assist tell me she cant help me before 14 00)what a joke Go order a cup from inside later after I had to come back seeing they cant give me my card 20 min early waited so long I went to my room made a cup and it was finished before they got me my cup(ask for a blanket at the pool pool is in the shade told by waiter there is no blankets go to the pool that is in the sun it is descusting dirty (took photos let me know where I can mail it to wont even put my foot into it) so disgusted I left the hotel seeing its my birthday weekend spoiling myself sepose to be 4 star?? Get back at 1 in the morning and there is no warm water for a shower walk to reception ask for help he tells me they going to sort out pumps he will let me know 45 min later no response I walk back to reception saying no one came and assisted me (the guy gives me attitude telling me its not his fault there is not hot water (even if he did not assist me)ask for manager told no one is going to help me I tell him give me a room with hot water or refund me (he phones me telling me go shower at the 4th floor and then go back to the first floor ) so I cant have a room that has hot water !!! Now I want to have rating agency details managers response and a call back from premier hotels &resorts (and not a call centre agent )OR i will post this tipe of service on every platform R1800 per night and I dont have a room where I can shower Went and had to ask for manager the next morning before check out for him just telling me shame should have gotten free breakfast (that the service we can expect at a 4 star Hotel)It was supposed to be fun weekend that was the worst service and forget about service Not even able to shower )